Construcción y validación de una escala de autoeficacia en el trabajo

Campos-Carreño, María L.; Velasco, Camila B.; Araya, Javiera P.; Gaete, Carolina E.

doi:10.4067/s0718-07642021000300047

Cited by 2 publications

(2 citation statements)

References 16 publications

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“…23,24 People with higher selfefficacy are more optimistic and have less stress; they manage to achieve their goals using the resources in the best way. 25,26 Motivation is the force that makes actions possible and is the degree of interest one has in a subject. 27 It is the result of the interrelation of the individual and the stimulus carried out by the organization to create elements that drive and encourage the employee to achieve an objective.…”

Section: Introductionmentioning

confidence: 99%

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Self-Efficacy of the Community Health Agent, Importance of Motivation and Empowerment

Núñez Cabrera,

Cajachagua Castro,

Huancahuire-Vega

2023

J Prim Care Community Health

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Introduction: The community health agent plays an essential role as a link between the community and health institutions; the effectiveness of their work is crucial in promoting health, prevention, and detection of diseases. Motivation and empowerment could affect the performance of the community agent in carrying out his work. Objective: To determine if work motivation and empowerment are factors associated with the self-efficacy of the community health agent. Methodology: Observational and cross-sectional study. The study included community health agents in the Non-Governmental Organization ADRA in Imbabura and Pichincha, Ecuador. The sample selected by the census method corresponds to 300 agents. The instruments were the Motivation at Work Scale (R-MAWS), the Psychological Empowerment Scale, and the Professional Self-efficacy Questionnaire (AU10). Descriptive statistical analyses were performed using dispersion and summary measures—a comparative analysis with chi-square. The inferential analysis was done through logistic regression where the B coefficient and the odds ratio (OR) with 95% confidence intervals (CI) were evaluated, P < .05. The theoretical and adjusted model of the structural model allowed us to corroborate the association of the variables. Results: Motivation had a positive effect on self-efficacy (OR = 10.091, CI [5.509-18.485], P < .05), empowerment had a minimal effect (OR = 0.664, CI [0.363-1.214], P > .05), which is not significant to predict the perception of self-efficacy. Conclusion: This study suggests that to improve the self-efficacy of the work of community health agents, it is necessary to intervene through strategies that keep them motivated in the exercise of their mediation work between the community and health institutions. Likewise, empowering them would contribute to self-efficacy and thus help in the fulfillment of the functions of health agents.

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Section: Introductionmentioning

confidence: 99%

“… 23 , 24 People with higher self-efficacy are more optimistic and have less stress; they manage to achieve their goals using the resources in the best way. 25 , 26 …”

Section: Introductionmentioning

confidence: 99%

Self-Efficacy of the Community Health Agent, Importance of Motivation and Empowerment

Núñez Cabrera,

Cajachagua Castro,

Huancahuire-Vega

2023

J Prim Care Community Health

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Impacto del burnout en la experiencia del cliente en los centros de atención telefónica

Colin

Arroyo

Ruiz

et al. 2023

esicm

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Objetivo: La experiencia del cliente, es el principal eje para investigadores y practicantes, que han enfocado sus esfuerzos en el cuidado de los vínculos desarrollados mediante vivencias. Las corporaciones preocupadas por ofrecer la mejor experiencia posible, poco han considerado el impacto que el estrés tiene en los empleados. No obstante, aunque limitadas son las oportunidades de obtener un panorama de lo que ocurre al conjugar la teoría con las prácticas corporativas, este artículo hace una revisión del impacto que el síndrome de Burnout puede tener en los constructos de la experiencia del cliente durante una interacción telefónica. Metodología: Con un modelo de estimación empírica y el uso de PLS-SEM, se evaluaron a 102 representantes telefónicos para evidenciar el efecto que las patologías del síndrome de Burnout, tienen sobre la orientación al cliente en los empleados de servicio, el rapport y la experiencia del cliente durante una llamada telefónica. Resultados: Basado en la observación del entorno y las recomendaciones teóricas, los resultados revelaron que el síndrome de Burnout tiene un impacto negativo sobre el rapport y la orientación al cliente de los empleados de servicios. Limitaciones: El constructo de la experiencia del servicio está limitado por la métrica implementada por la empresa de estudio, para evaluar la calidad en la interacción de la llamada. Implicaciones prácticas: Este artículo sugiere, la introducción de ideas académicas sobre ejecuciones prácticas, y un método alternativo con estructura funcional para mejorar la percepción del servicio de atención a clientes con el uso de datos.

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Construcción y validación de una escala de autoeficacia en el trabajo

Cited by 2 publications

References 16 publications

Self-Efficacy of the Community Health Agent, Importance of Motivation and Empowerment

Self-Efficacy of the Community Health Agent, Importance of Motivation and Empowerment

Impacto del burnout en la experiencia del cliente en los centros de atención telefónica

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