Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective

Yin, Pengzhen; Wang, Chuang; Liang, Liang

doi:10.1108/itp-09-2020-0657

Cited by 4 publications

(10 citation statements)

References 82 publications

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“…Second, it is interesting to find a significantly negative relationship between routine ESM use and information overload, but a significantly positive relationship between innovative ESM use and information overload. This result is consistent with previous research that found routine mobile technologies use reduces employees' perceived level of technology overload (Yin et al. , 2022).…”

Section: Discussionsupporting

confidence: 93%

“…Our findings Second, it is interesting to find a significantly negative relationship between routine ESM use and information overload, but a significantly positive relationship between innovative ESM use and information overload. This result is consistent with previous research that found routine mobile technologies use reduces employees' perceived level of technology overload (Yin et al, 2022). While earlier studies only highlighted the effects of general IT use behavior on information overload, this study goes one step further to investigate the impacts of routine and innovative ESM use on information overload in the post-acceptance stage.…”

Section: Esm Use and Employee Autonomysupporting

confidence: 90%

“…, 2021). Moreover, prior studies suggested that the IT use behavior in the post-acceptance stage involves users' adaptive structuration through which they can deeply and innovatively integrate more IT features into their work arrangement (Yin et al. , 2022).…”

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

“…First, the post-acceptance stage is not only critical for system success but also the key stage to leverage the value of ESM investment (Maier et al, 2021). Moreover, prior studies suggested that the IT use behavior in the post-acceptance stage involves users' adaptive structuration through which they can deeply and innovatively integrate more IT features into their work arrangement (Yin et al, 2022). Different from adaptation in the acceptance stage, the adaptive structuration in the post-acceptance stage brings changes to tasks and IT, which encompasses the process of leveraging IT value (Carraher-Wolverton and Burleson, 2021).…”

Section: Esm Use Behaviors In the Post-acceptance Stagementioning

confidence: 99%

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Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Yin

Wang

et al. 2023

IMDS

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PurposeWith the prevalence of enterprise social media (ESM), this study examines how the innovative and routine ESM use behaviors in the post-acceptance stage influence the quality and quantity dimensions of information processing (i.e. information equality and information overload), subsequently affecting employee autonomy grounded in the digital information management theoretical (DIMT) framework. This study further explores the moderating effects of communication visibility on the relationships between employee autonomy and each of the two information processing factors.Design/methodology/approachThe proposed theoretical model was empirically validated using survey data of 266 knowledge workers that use ESM in a hybrid working context.FindingsThe results demonstrate that innovative and routine ESM use have different impacts on the quality and quantity dimensions of information processing, and information equality (quality dimension) improves employee autonomy as expected, but, surprisingly, information overloads (quantity dimension) as well. ESM communication visibility positively moderates the relationship between employee autonomy and each dimension of information processing.Originality/valuePrior studies on ESM use widely focused on ESM's positive and negative outcomes and the mechanisms from the perspectives of employees' psychological and cognitive reactions. How ESM use behaviors in the post-acceptance stage empower employee autonomy and allow organizations to leverage the organizations' information technology (IT) investments remains unclear. Drawing on the information processing perspective, this study provides a novel angle to examine how to leverage IT values that stem from ESM use by considering the complementary roles of active and passive information processing.

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Section: Discussionsupporting

confidence: 93%

Section: Esm Use and Employee Autonomysupporting

confidence: 90%

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

Section: Esm Use Behaviors In the Post-acceptance Stagementioning

confidence: 99%

See 2 more Smart Citations

Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Yin

Wang

et al. 2023

IMDS

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“…, 2015; Chen and Karahanna, 2018), very few studies have considered the reverse situation, i.e. the implication of non-work issues entering the work domain through the personal use of smartphones in the workplace (PUSW; see Chen and Karahanna, 2014; Yin et al. , 2023 as exemplar studies).…”

Section: Introductionmentioning

confidence: 99%

Personal use of smartphones in the workplace and work–life conflict: a natural quasi-experiment

Whelan,

Turel

2023

INTR

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PurposePrior research has extensively examined how bringing technology from work into the non-work life domain creates conflict, yet the reverse pathway has rarely been studied. The purpose of this study is to bridge this gap and examine how the non-work use of smartphones in the workplace affects work–life conflict.Design/methodology/approachDrawing from three literature streams: technostress, work–life conflict and role boundary theory, the authors theorise on how limiting employees' ability to integrate the personal life domain into work, by means of technology use policy, contributes to stress and work–life conflict. To test this model, the authors employ a natural experiment in a company that changed its policy from fully restricting to open smartphone access for non-work purposes in the workplace. The insights gained from the experiment were explored further through qualitative interviews.FindingsWork–life conflict declines when a ban on using smartphones for non-work purposes in the workplace is revoked. This study's results show that the relationship between smartphone use in the workplace and work–life conflict is mediated by sensed stress. Additionally, a post-hoc analysis reveals that work performance was unchanged when the smartphone ban was revoked.Originality/valueFirst, this study advances the authors' understanding of how smartphone use policies in the workplace spill over to affect non-work life. Second, this work contributes to the technostress literature by revealing how, in specific situations, engagement with ICT can reduce distress and strain.

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Understanding the effects of ubiquitous connectivity on employee well-being and job insecurity: a moderated mediation model

Yin,

Ou,

Liang

2024

Behaviour & Information Technology

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Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective

Cited by 4 publications

References 82 publications

Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Personal use of smartphones in the workplace and work–life conflict: a natural quasi-experiment

Understanding the effects of ubiquitous connectivity on employee well-being and job insecurity: a moderated mediation model

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