“…This topic is highlighted in our research in terms of technology, for example in the relevance of AI that is indicated for leveraging IA by combining the strengths of RPA/IPA, AI and human intelligence [63,65,68,105,161,169,[218][219][220][221][222][223][224][225]. Now that organizations are beginning to implement technology that has gone beyond the proof-of-concept phases into live systems, the demand for a structured framework to ensure competitiveness, while also guaranteeing the ability to meet the demands of security, regulatory compliance, change management, rapid response to disruptive events and integration with current systems, has become the order of the day [3,10,42,65,90,91,96,129,141,170,178,179,[195][196][197][198][199][200].…”