Contexts of Co-creation: Designing with System Stakeholders

Jones, Peter

doi:10.1007/978-4-431-55639-8_1

Cited by 69 publications

(58 citation statements)

References 28 publications

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“…Participants. Co-creation sessions strive to create engagement for the participants, as described by Jones (2019). We have observed the importance of motivated, engaged and involved participants in getting the desired outcome.…”

Section: Discussionmentioning

confidence: 99%

“…The concept of co-creation has evolved from the term participatory design (Spinuzzi, 2005) during the last decade. Essential is the participatory engagement in design ideation, creative problem solving and decision making (Jones, 2019). Conducting co-creation sessions will include several stakeholder perspectives in the early development process.…”

Section: Introductionmentioning

confidence: 99%

“…It has no formally core theory or starting-point, as it has evolved across several design disciplines and evolved differently within the fields of business, design, and systems. Jones (2019) argued that the concept of co-creation is hard to compare due to variable performance in different contexts and can include methods within facilitation, creative organization, generation of co-design and dialogic. Lemmens, Donaldson, & Marcos (2014) argued that co-creation in a customer-supplier relation can achieve a positive experience where the customer has the opportunity to participate in each step of the development process through the means of a two-way dialogue.…”

Section: Introductionmentioning

confidence: 99%

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Early Validation of Stakeholder Needs by Applying Co‐creation Sessions

Guntveit¹,

Kj⊘rstad

Sevaldson

2020

INCOSE International Symp

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This paper investigates the application of co‐creation sessions as a method in the early phases of development projects. The target is to do an early validation of stakeholder needs prior to project start. Co‐creation sessions engage key stakeholders to share knowledge in collaborative exercises to gain a mutual understanding of the problem and build a solution landscape. We study three co‐creation sessions in early phase development projects by using interviews and feedback surveys in an industry‐as‐laboratory approach. The co‐creation method is based on design thinking techniques, system oriented design and other visual tools. The sessions are facilitated to provide active participation of key stakeholders, achieved by using hands‐on activities. The results imply that co‐creation sessions contribute to anchor, align, and validate stakeholder needs, but do not necessarily elicit stakeholder needs. The study indicates that co‐creation sessions increase customer engagement and can potentially lead to new development projects.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Early Validation of Stakeholder Needs by Applying Co‐creation Sessions

Guntveit¹,

Kj⊘rstad

Sevaldson

2020

INCOSE International Symp

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“…Visual presentation of centrality and structural leverage analysis would also be useful in structured dialogic design (SDD). SDD (Christakis & Bausch, 2006) is a mixed-methods approach to engage high-variance, multiple-organisation stakeholders in dialogue, using software based on Warfield's algorithms to present acyclic graphs to identity leverage within complex problem systems (Jones, 2018). SDD uses pairwise voting to form progressive structural models that display a collectively-voted influence map as a representation of the group's decision making.…”

Section: Linking Methodsmentioning

confidence: 99%

Leverage analysis

Murphy

Jones

2020

FormAkademisk

Self Cite

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Many systemic design processes include the development and analysis of systems models that represent the issue(s) at hand. In causal loop diagram models, phenomena are graphed as nodes, with connections between them indicating a control relationship. Such models provide mechanisms for stakeholder collaboration, problem finding and generative insight and are powerful . These functions are valued in design thinking, but the potential of these models may yet be unfulfilled. We introduce the notion of “leverage measures” to systemic design, adapting techniques from social network analysis and systems dynamics to uncover key structures, relationships and latent leverage positions of modelled phenomena. We demonstrate their utility in a pilot study. By rethinking the logics of leverage, we make better arguments for change and find the place from which to move the world.

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“…Studies on this topic, arising within systemic design practices, occupy a broad spectrum. That spectrum varies from the more direct applications of Rittel's (1984b) notion of conversations in the idea of creating or evaluating participatory frameworks in both real and digital contexts (Conklin, 2006;Jones, 2018), to developing methods, such as "Giga mapping" to visually co-map complexity (Sevaldson, 2011) and, ultimately, to prototypes developed through extended interactions with various human and non-human stakeholders (Davidova & Zimova, 2017). Regardless of their differences, these applications significantly and productively affirm the mess emerging through the negotiations between various agents within innovation processes.…”

Section: The Playful Second-order Design Machinementioning

confidence: 99%

Wicked problems, wicked play

Perera¹

2020

FormAkademisk

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Design methods need to reconsider ways to avoid othering messiness (or what appears to be contradictory or nonsensical) within wicked problem situations, particularly crisis sites. As such, this paper suggests that play frames (defined as Fun Machines) can be utilised as situated strategies that designers can apply to address paradoxes and contradictions. The paper presents the theoretical framework for a Fun Machine by focusing on second-generation design methods and how they facilitate conversation, while simultaneously exploring an often-neglected playful aspect of conversation that is usually found in fun-making. The applications of a Fun Machine are discussed in the historical context (Cedric Price’s Fun Palace) and with a pilot project conducted at a contemporary crisis site (Dessau).

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Contexts of Co-creation: Designing with System Stakeholders

Cited by 69 publications

References 28 publications

Early Validation of Stakeholder Needs by Applying Co‐creation Sessions

Early Validation of Stakeholder Needs by Applying Co‐creation Sessions

Leverage analysis

Wicked problems, wicked play

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