Contributions Regarding the Application of the Six Sigma Method in Tourism as a Quality Engineering Method

Abstract

The problem of quality and customer orientation are the most important leverage in obtaining success. Over the time, the influence of human resources in terms of training, controlling and shaping client expectations has gained significant meanings. Research in this field has led to the formulation of the hypotheses according to which human resources can represent a vital element in obtaining a competitive advantage. In line with the importance of the topic addressed, the main objective of these scientific approach is to identify the current problems related to the quality of Romanian tourism services and to propose a improvement program using the six sigma method. The paper provides an excellent resource for many researchers who are engaged in research and applications of Six Sigma in the tourism industry. Moreover the dearth of literature on the use of Six Sigma in the tourism sector makes this paper count.