Controllable drivers that influence tourists’ satisfaction and revisit intention to Semenggoh Nature Reserve: the moderating impact of destination image

Satisfaction Factors That Predict Loyalty in Ecotourism: A Study of Foreign Tourism in Costa Rica

“…Among the theoretical implications, we have that there are three satisfaction factors: one of them is "nature and culture", similar to other authors [64,65,69]; one is "infrastructure", similar to other authors [66]; and a third factor is "service", similar to the findings of other authors [64,65,70]. On the other hand, there is a significant correlation between satisfaction and loyalty [33,34,39,45,70]. Among the contributions of this study are that the satisfaction factor "nature and culture" is the most influential in the loyalty of tourists in protected areas.…”

“…Furthermore, similar results were found with the service in the study by Meng et al [65], who called the factor "friendly services/quality". Another study related to service was that of Chan et al [70], who found that the quality of the service has a significant and positive impact on satisfaction.…”

“…Xu et al [69], in a study carried out in Zhalong National Nature Reserve located in the west of Heilongjiang province (China), identified a high degree of satisfaction with the natural environment of the study area but a relatively low satisfaction with the biodiversity, facilities, and services of the scenic place. In a study of ecotourism in Malaysia, scholars Chan et al [70] found that service quality has a significant and positive impact on satisfaction, while satisfaction was found to drive review intentions. Additionally, that the image of the destination has a significant positive impact on tourist satisfaction.…”

Increasing the tourists' revisit intention by paying attention to tourist satisfaction at the Gong Cave Pacitan tourist destination.

“…Meanwhile, other studies also state that tourist attractions influence tourist satisfaction (Aprilia et al, 2017;Handayani et al, 2019;Pramudito, 2020). Another factor that affects tourist satisfaction is the service quality (Chan et al, 2021;Putri & Farida, 2020;Rinova, 2020;Tian-Cole et al, 2002). Cronin & Taylor (1992) also suggests that Service quality provides antecedents to tourist satisfaction.…”

“…So it can be stated that in addition to the tourist attraction, tourist satisfaction is also a factor that affects the intention to visit again. Previous researches state that tourist satisfaction affects tourists' return intentions (Basiya & Rozak, 2012;Cahyanti, 2018;Chan et al, 2021;Darojat, 2021;Kawatu et al, 2020;Noviana Putra et al, 2016;Putri & Farida, 2020). At the same time, other studies state that satisfaction has no effect on tourists' revisit intention (Nurlestari, 2016).…”