2024
DOI: 10.1587/transinf.2023ihp0014
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Conversational AI as a Facilitator Improves Participant Engagement and Problem-Solving in Online Discussion: Sharing Evidence from Five Cities in Afghanistan

Sofia SAHAB,
Jawad HAQBEEN,
Takayuki ITO

Abstract: Despite the increasing use of conversational artificial intelligence (AI) in online discussion environments, few studies explore the application of AI as a facilitator in forming problem-solving debates and influencing opinions in cross-venue scenarios, particularly in diverse and war-ravaged countries. This study aims to investigate the impact of AI on enhancing participant engagement and collaborative problem-solving in online-mediated discussion environments, especially in diverse and heterogeneous discussi… Show more

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Cited by 4 publications
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