Conversational AI Chatbots in library research: An integrative review and future research agenda

This article examines the potential implications of Artificial Intelligence (AI) for literature search, comparing AI-based tools to conventional research methods. It also addresses the scarcity of academic literature on specific AI tools for research writing, posing four critical questions regarding accuracy, quality, uniqueness, and qualified uniqueness. Employing Algorithmic Theory and Data Dependency Theory, this project scrutinizes AI performance in algorithms, machine learning models, and data quality. Testing nine e-commerce topics using Scopus, Web of Science, Elicit, and SciSpace, the authors conclude that while conventional methods excel in accuracy and quality, AI tools show promise in uniqueness, complementing literature reviews. The findings also emphasize the judicious integration of AI tools and advocate for further research into new applications and diverse fields. Ultimately, this research offers highly relevant insights into leveraging AI tools to enhance conventional literature search practices in research and professional domains.

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Chatbots as a trend in library service digitalization

Moiseeva

2024

Naučnye i tehničeskie biblioteki

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The digital transformation of the modern society is characterized by the onrush of Artificial Intelligence (AI), as one of the promising and long-term vectors of librarianship digitalization. The AI-based chatbots provide a number of library services and accomplish tasks that traditionally were pertained to human librarians and information specialists. The author investigates into the potential of chatbot technology, specifies and characterizes them, and defines the related risks of using chatbots in library services. The purpose is to understand how the chatbot technology changes and supplements the library and information services. For the purposes of the study, the general dialectical method, theoretical analysis and generalization of research and specialized technical literature, standards on AI and library digitalization are applied. Within the study, the basic functions of chatbot technology are determined, i. e. interactive personalized dialog with a user, economically efficient virtual reference instrument for library routine. The author concludes that the chatbot technology is a trend of distance communication with the users, meeting their information and sociocultural demands online 24/7. However, despite their vast intelligence and technological potential, the chatbots are unable to remove human librarians and interpersonal communication, though they supplement their capabilities, computerize the major part of library services, thus make it possible for the library staff to focus on complex interactions with library visitors and creative professional tasks.

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Conversational AI Chatbots in library research: An integrative review and future research agenda

Cited by 4 publications

References 59 publications

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Library Book Recommendation Chatbot Using Rasa NLU

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Chatbots as a trend in library service digitalization

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