Cooking a telework theory with causal recipes: Explaining telework success with ICT, work and family related stress

Abstract

Employees want to be able to telework and organisations want to provide the ideal environment to make it a success story. While some teleworkers experience telework success, that is, are satisfied and perform well, others do not. To understand the drivers of successful and unsuccessful telework, we used a mixed methods approach, taking a stress‐theoretic and configurational perspective. In Study 1, we conducted a quantitative analysis of data collected in a survey of 375 teleworkers to identify configurations of information and communication technology (ICT), work and family related challenge and hindrance stressors that lead to high and low telework success. In Study 2, we analysed qualitative data collected in interviews with 52 teleworkers to shed light on the interplay among ICT, work and family related challenge and hindrance stressors in the configurations that lead to high and low telework success. We contribute to telework research by showing that high and low telework success results from configurations of ICT, work and family related challenge and hindrance stressors. We extend the literature by showing that teleworkers benefit from challenge stressors only when they do not experience hindrance stressors. Methodologically, we provide a blueprint for an innovative approach using deductive fsQCA to refine, extend and delimit theory.

Exploring online social platform affordances for digital creators: a multi-method approach using qualitative and configurational analysis

“…Using a configurational approach, this study found several equifinal configurations of affordances that lead to high platform quality for digital creators. The fsQCA analysis enabled the analysis of how multiple conditions of platform affordances configurations contribute to high platform quality (Meier et al, 2023). Table 10 presents the fsQCA results for intermediate and parsimonious solutions, where "þ" signifies logical "Or," "&" means "And," and "∼" indicates negation.…”

“…Using a configurational approach, this study found several equifinal configurations of affordances that lead to high platform quality for digital creators. The fsQCA analysis enabled the analysis of how multiple conditions of platform affordances configurations contribute to high platform quality (Meier et al. , 2023).…”

Chatbot interactions: How consumption values and disruptive situations influence customers' willingness to interact

“…We contribute to configurational IS research by providing insights into how a configurational perspective enables the identification of boundary conditions for complex outcomes such as customers' WTI with chatbots. Configurational IS research uses methods such as fsQCA in innovative ways to develop, test, and build theory (Iannacci et al, 2022;Meier et al, 2024;Park, Fiss, & El Sawy, 2020) or to theorise about configurational moderation (Ma et al, 2024). While configurational IS research traditionally offers rich insights into the theoretical mechanisms within sufficient configurations to explain how conditions interact to give rise to an outcome (Park, Pavlou, & Saraf, 2020),…”