CORR Insights®: Do 360-degree Feedback Survey Results Relate to Patient Satisfaction Measures?

Shantz, Jesse Slade

doi:10.1007/s11999-014-4063-2

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2023

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“…In recent years, awareness of patient-, individual-, and people-centered healthcare policies has been growing globally, and efforts to evaluate the quality of healthcare systems and providers from the patient’s experience and perspective are growing in popularity (3) , (4) , (5) , (6) . A patient’s experience has been considered one of the central pillars of quality in healthcare and is used worldwide as a tool to assess the quality of healthcare professionals (7) . In addition, a systematic review has found that patient experience is positively associated with clinical effectiveness and patient safety (8) .…”

Section: Introductionmentioning

confidence: 99%