“…Craig, Peer, and Ross (1989) state that, “... [CRR] staff function typically as facilitators, mediators, advocates, consultants, and ‘helpers' ...” (p. 72). In order for the staff to function in each of these roles sufficiently, they need to be skilled (Craig et al, 1989; Goldin & Doyle, 1991; Marshal, 1989; Rogers, Cohen, Danley, Hutchison, & Anthony, 1986). Furthermore, it is necessary for staff to be able to adapt these roles to the needs of their clients.…”