Covariation-Based Causal Attributions during Organizational Crises: Suggestions for Extending Situational Crisis Communication Theory (SCCT)

Schwarz, Andreas

doi:10.1080/15531180701816601

Cited by 36 publications

(31 citation statements)

References 29 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The premise was very simple: crises are negative events, stakeholders will make attributions about crisis responsibility, and those attributions will affect how stakeholders interact with the organization in crisis (Coombs 1995;Coombs & Holladay 1996;Schwarz 2008). SCCT is audience oriented because it seeks to illuminate how people perceive crises, their reactions to crisis response strategies, and audience reactions to the organization in crisis.…”

Section: Situational Crisis Communication Theorymentioning

confidence: 99%

See 1 more Smart Citation

Parameters for Crisis Communication

Coombs

2010

The Handbook of Crisis Communication

338

312

View full text Add to dashboard Cite

Organizations frequently find themselves in situations we would define as a crisis. Consider but a few examples: Union Carbide's devastating chemical release in Bhopal; Carrefour suffering from protests at its stores in China because of French attacks on the Olympic torch relay; customers experiencing E. coli at Taco Bell; rumors about designer Tommy Hilfiger's racist comments; Tyco executives stealing millions from the company; and Oxfam claiming Starbucks did not support coffee growers by opposing the branding of certain African coffees. We must accept that no organization is immune from a crisis anywhere in the world even if that organization is vigilant and actively seeks to prevent crises.The reality of crises leads to the need for preparation and readiness to respond -crisis management. The critical component in crisis management is communication. Over the past decade, there has been a massive increase in crisis communication research. As the field of crisis communication develops, it is important to develop parameters for that growth. This chapter and the Handbook of Crisis Communication are steps towards articulating the parameters and utility of crisis communication. The focus in this book is the research used to advance our understanding of communication's role in the crisis management process. To properly set the stage for this collection, it is important to define key terms in crisis management and overview key research on the central theme of crisis communication. By examining these fundamental elements, the parameters of crisis communication begin to emerge. Key Definitions for CrisisBecause of the diversity of crisis research, it is important to present definitions of key crisis terms early to help set boundaries. The key terms for the Handbook include crisis, crisis management, and crisis communication. The three are inextricably interconnected and must be considered in a progression from crisis to

show abstract

Section: Situational Crisis Communication Theorymentioning

confidence: 99%

“…As Schwarz (2008) noted, there are other aspects of AT that can be incorporated into SCCT. Moreover, additional factors that have not been specified yet may shape the crisis threat, including the role of culture (Lee 2005) and visual elements in crisis media coverage (Coombs & Holladay 2008).…”

Section: Situational Crisis Communication Theorymentioning

confidence: 99%

Parameters for Crisis Communication

Coombs

2010

The Handbook of Crisis Communication

338

312

View full text Add to dashboard Cite

show abstract

“…Third, the audience based typologies like SCCT still need an empirical operationalization. According to Schwarz (2008) it might be problematic to assume "that each crisis type generates specific and predictable levels of crisis responsibility -attributions of organizational responsibility for the crisis." Because there are (a) various crisis types (e.g., age discrimination, consumer boycott or protest, chemical spill, layoffs, product tampering, etc.…”

Section: Framework's Drawbacksmentioning

confidence: 99%

Crisis Typologies Revisited: An Interdisciplinary Approach

Björck¹

2016

CEBR

View full text Add to dashboard Cite

For effective crisis management and communication, a decision maker has to understand the causes and nature of a crisis and how it influences stakeholder perceptions. Identifying an organization's vulnerabilities is essential for crisis prevention but practitioners often lack the ability to define crisis scenarios, especially the worst-case ones. A crisis typology is a structured approach to analyze crisis situations and to introduce measures for crisis prevention and containment. This paper aims to review recent literature on crisis classifications and to discuss their application. Because a single typology cannot capture the complexity and the interdisciplinary nature of a crisis, four relevant typologies from different disciplines are compared. Their combined application in an interdisciplinary framework is suggested. The paper discusses the need for typologies that reflect the cultural and contextual dimensions. Conclusions concerning the limitations and directions for further research are drawn.

show abstract

“…In the book selected for review here, however, Coombs takes a much broader approach and presents the situational crisis communication theory that he has developed with Sherry Holladay. This theory, which has also found application elsewhere (e.g., Schwarz, 2008), aims to test the prescriptive claims that are typically put forth in the literature. Like Coombs, Keith Michael Hearit has focused on crisis response strategies, but, whereas the former nods at the rhetorical tradition and then fuses it with attribution theory, the latter places his project squarely within the camp of rhetoric.…”

mentioning

confidence: 99%

Love in Tough Times: Crisis Communication and Public Relations

Ihlen¹

2010

Review of Communication

View full text Add to dashboard Cite

Covariation-Based Causal Attributions during Organizational Crises: Suggestions for Extending Situational Crisis Communication Theory (SCCT)

Cited by 36 publications

References 29 publications

Parameters for Crisis Communication

Parameters for Crisis Communication

Crisis Typologies Revisited: An Interdisciplinary Approach

Love in Tough Times: Crisis Communication and Public Relations

Contact Info

Product

Resources

About