2024
DOI: 10.7202/1114157ar
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Creating a Culture of Active Offer in Both Official Languages: A Case Study of a Dialogue

Éric Forgues,
Christine C. Paulin

Abstract: To establish a culture of active service provision (AO) in both official languages, Horizon Health Network in New Brunswick conducted dialogue sessions involving over 3,400 employees. These discussions enabled participants to express their opinions on AO, the challenges encountered, and potential solutions. Our project aimed to gain a better understanding of the impact of dialogue activities on the development of an AO culture within the Horizon Health Network. Analysis of the evaluations conducted after each … Show more

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