Critical business objects and its applications in designing performance management systems

Abstract

In this paper, the concept of Critical BusinessObject is used to define and select a criterion for measuring the organizational performance. Critical Business Object is a set of information objects in the organization, which affects the desired behaviors and the expected business process. To develop the Critical Business Object, first, we identify important organizational decisions and problems in different levels by considering the related literature. Then, we develop a model based on the concept. The model indicates Business process behavior aligned with business process objectives by identification and effective control of Critical Business Object. Loan Business Processes in MaskanBank is selected as a case for running the example. In this study, 17 business objects are investigated and 4 critical business objects are identified by using rough set theory. Besides its simplicity, this approach can be used to design and manage the dynamic performance of the indicators.