Critical factors affecting the introduction of mobile payment tools by microretailers

Fu, Hsin‐Pin; Chang, Tsung‐Sheng; Wang, Chia–Nan; Hsu, Hsien-Pin; Liu, Chien-Hung; Yeh, Chih-Yao

doi:10.1016/j.techfore.2021.121319

Cited by 16 publications

(16 citation statements)

References 30 publications

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“…Due to the nature and certain constraints of small businesses, the adoption of mobile payment services is mainly motivated by technological characteristics like accessibility and ease of use [ 33 , 126 ], cost of technology [ 33 , 120 , 122 , 169 ], usefulness/utility [ 104 , 160 , 169 ]. The very nature of payment technology and its complexity [ 56 , 122 , 174 ], compatibility with technology [ 56 , 160 ], and risk with technology [ 145 ] influence the adoption decisions. Transaction time [ 122 , 126 ] and transaction security [ 56 , 120 , 122 ] also influence the adoption decision of small businesses.…”

Section: Thematic Analysismentioning

confidence: 99%

“…The very nature of payment technology and its complexity [ 56 , 122 , 174 ], compatibility with technology [ 56 , 160 ], and risk with technology [ 145 ] influence the adoption decisions. Transaction time [ 122 , 126 ] and transaction security [ 56 , 120 , 122 ] also influence the adoption decision of small businesses.…”

Section: Thematic Analysismentioning

confidence: 99%

“…Firm characteristics like the financial health of a firm [ 104 ], size, nature, age, and location of the business [ 33 , 168 ], organization structure, organization resources, and internal management [ 56 ] also influence the adoption decisions.…”

Section: Thematic Analysismentioning

confidence: 99%

“…The decision to use these services is not limited to internal factors; external factors like a critical mass of customers and customer pressure [ 168 , 174 ], competitive pressure from the industry environment [ 56 , 168 ], assistance by payment platform [ 174 ] and facilitating conditions [ 145 ] as the macro environment at ecosystem level like technical infrastructure [ 56 ], regulatory and policy environment [ 56 , 120 , 174 ], promotion of technology by the non-regulatory actor of the ecosystem [ 120 ] are some of the critical factors which govern the adoption and usage of mobile payment in small businesses.…”

Section: Thematic Analysismentioning

confidence: 99%

“…One of the possible reasons could be the selection of a variance-based model for explaining FinTech adoption and usage in small businesses. In comparison, few studies used a hybrid approach [ 56 , 174 ].…”

Section: Future Research Directionsmentioning

confidence: 99%

See 4 more Smart Citations

Small businesses and FinTech: a systematic review and future directions

Sharma

Ilavarasan

Karanasios

2023

Electron Commer Res

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Small businesses are significant to any economy from the perspective of employment and contribution to the national gross domestic product. Despite their significance, small businesses continue to face various unresolved challenges. Recent technological innovations in finance, collectively called FinTech, seem to address some challenges. FinTech-led business models like crowdfunding, peer-to-peer lending, invoice trading, mobile wallets and payments, and platform-driven supply chain finance are altering the ecosystem for small businesses. Though there have been efforts, insights on how small businesses have responded to the opportunities of FinTech appear to be limited. To address this, we conducted a systematic and cross-discipline literature review of 103 journal articles published between 2008 to 2023 on small businesses and FinTech. Four conceptual themes emerge from the analysis: usage of FinTech services (payment and financial), and impact of FinTech services (payment and financial) on small businesses. The paper articulates areas for future research. Supplementary Information The online version contains supplementary material available at 10.1007/s10660-023-09705-5.

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