Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?

Osakwe, Christian Nedu; Hudík, Marek; Říha, David; Stros, Michael; Ramayah, T.

doi:10.1016/j.jretconser.2021.102865

Cited by 70 publications

(31 citation statements)

References 118 publications

(226 reference statements)

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“…Whilst previous studies have shown that perceived risk plays a role in the adoption of self-service parcel services (Zhou et al. , 2020) and delivery drones (Osakwe et al , 2022), our results suggest that such perceived risks exemplified through a lack of safeguards also moderate consumer preferences in both the aerial drone and traditional postie delivery contexts. Adding the dimension of having a safe place available, especially for high-value items, sheds new light on the discussion and highlights the importance of situational context and infrastructure at the receiving end of last-mile delivery.…”

Section: Discussioncontrasting

confidence: 72%

“…Third, we empirically confirm McKinnon and Tallam's (2003) notion that consumers may worry about security and illegal intent regarding unattended deliveries to their homes by adding availability of a safe place as a moderator in parcel delivery choice model, impacting not only preferences for mode, making lockers more and drones/postie less desirable, but also delivery method. Whilst previous studies have shown that perceived risk plays a role in the adoption of self-service parcel services (Zhou et al, 2020) and delivery drones (Osakwe et al, 2022), our results suggest that such perceived risks exemplified through a lack of safeguards also moderate consumer preferences in both the aerial drone and traditional postie delivery contexts. Adding the dimension of having a safe place available, especially for high-value items, sheds new light on the discussion and highlights the importance of situational context and infrastructure at the receiving end of last-mile delivery.…”

Section: Competitive Attributes Of Last-mile Deliverycontrasting

confidence: 68%

“…It is important to acknowledge that not just drones but also parcel lockers have been identified as a promising response to retail and last-mile delivery challenges (Vakulenko et al, 2018), most notable as a potential to the widely discussed failed home delivery problem (Buldeo Rai et al, 2021). An attribute that has received much attention in the relation to both drone delivery (Mittendorf et al, 2017;Osakwe et al, 2022) and parcel lockers (Zhou et al, 2020) is perceived risk (e.g. delivery failures due drone malfunctioning or hacking and financial or performance risks related to lockers).…”

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

“…An attribute that has received much attention in the relation to both drone delivery (Mittendorf et al. , 2017; Osakwe et al , 2022) and parcel lockers (Zhou et al. , 2020) is perceived risk (e.g.…”

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

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Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

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PurposeThe purpose of this research is to reveal consumer preferences towards innovative last-mile parcel delivery and more specifically unmanned aerial delivery drones, in comparison to traditional postal delivery (postie) and the recent rise of parcel lockers in Australia. The authors investigate competitive priorities and willingness to pay for key attributes of parcel delivery (mode, speed, method and time window), the role of contextual moderators such as parcel value and security and opportunities for logistics service providers in the growing e-commerce market.Design/methodology/approachA survey involving stated choice experiments has been conducted among 709 respondents in urban Australia. The authors estimated panel error component logit models, derived consumer priorities and deployed 576 Monte Carlo simulations to forecast potential delivery mode market shares.FindingsThe study results suggest that people prefer postie over drone delivery, all else equal, but that drone deliveries become competitive with large market shares if they live up to the premise that they can deliver faster and cheaper. Both drone and postie become less attractive relative to parcel lockers when there is no safe place to leave a parcel at a residence, highlighting the importance of situational context and infrastructure at the receiving end of last-mile delivery. The authors identified opportunities for chargeable add-on services, such as signature for postie and 2-h parcel deliveries for drones.Originality/valueThe authors offer timely and novel insights into consumers preferences towards aerial drone parcel deliveries compared to postie and lockers. Going beyond the extant engineering/operations research literature, the authors provide a starting point and add new dimensions/moderators for last-mile parcel delivery choice analysis and empirical evidence of market potential and competitive attributes of innovative versus traditional parcel delivery alternatives.

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Section: Discussioncontrasting

confidence: 72%

Section: Competitive Attributes Of Last-mile Deliverycontrasting

confidence: 68%

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

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Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

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“…Drones may be a complete substitute for ground transport in areas where roads are non-existent for large parts of the year. Alternatively, drones may also be relevant as supplements to existing logistics methods, where they can be integrated into existing ground transport systems as an extension to provide last-mile or on-demand services to meet time-critical demands [18][19][20][21]. Such integrations may generate a need for cooperation and involvement across multiple resource areas, i.e., across medical, logistical, and transport workforces.…”

Section: Introductionmentioning

confidence: 99%

A Socio-Analytical Approach to the Integration of Drones into Health Care Systems

Comtet

Johannessen

2022

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The integration of drones into health care as a supplement to existing logistics methods may generate a need for cooperation and involvement across multiple resource areas. It is currently not well understood whether such integrations would merely represent a technical implementation or if they would cause more significant changes to laboratory services. By choosing socio-technical theory as the theoretical lens, this paper intends to harvest knowledge from the literature on various organizational concepts and examine possible synergies between such theories to determine optimal strategies for introducing the use of drones in a health care context. Our particular interest is to examine whether the insights generated from the multi-level perspective (MLP) may have the potential to create dynamic spin-offs related to the organizational transitions associated with the implementation of drones in health services. We built our study on a scoping literature review of topics associated with the MLP and socio-technical studies from differing arenas, supplemented with studies harvested on a broader basis. The scoping review is based on 25 articles that were selected for analysis. As a way of organizing the literature, the niche, regime, and landscape levels of the MLP are translated to the corresponding health care-related terms, i.e., clinic, institution, and health care system. Furthermore, subcategories emerged inductively during the process of analysis. The MLP provides essential knowledge regarding the context for innovation and how the interaction between the different levels can accelerate the diffusion of innovations. Several authors have put both ethical topics and public acceptance into a socio-technological perspective. Although a socio-technical approach is not needed to operate drones, it may help in the long run to invest in a culture that is open to innovation and change.

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An integrative model for understanding cryptocurrency investment‐related behaviours: A comparison between millennials and pre‐millennials

Osakwe,

Ogunmokun,

Elgammal

et al. 2024

Int. J Fin Econ

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This article adopts the value‐attitude‐behavioural (VAB) and attitude‐behaviour‐context (ABC) theoretical lenses to develop an integrative model to examine attitudinal and behavioural responses to cryptocurrency investment. It also investigates the moderating role of generational differences (pre‐millennials vs. millennials). The study showed that perceived value is closely associated with the attitude towards cryptocurrency investment which, in turn, is strongly associated with the willingness to make and recommend cryptocurrency investments. Results further reveal that contextual factors such as convertibility and sugrophobia, which reflect the fear of being duped, strongly influence individuals' willingness to recommend cryptocurrency investments to others. Finally, results indicate that generational differences play an important moderating role.

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Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?

Cited by 70 publications

References 118 publications

Consumer preferences for innovative and traditional last-mile parcel delivery

Consumer preferences for innovative and traditional last-mile parcel delivery

A Socio-Analytical Approach to the Integration of Drones into Health Care Systems

An integrative model for understanding cryptocurrency investment‐related behaviours: A comparison between millennials and pre‐millennials

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