Crowdsourcing in Logistics: An Evaluation Scheme

Klumpp, Matthias

doi:10.1007/978-3-319-45117-6_35

Cited by 7 publications

(9 citation statements)

References 40 publications

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“…As an example, crowd-delivery services operate on a parcel level (e.g., the driver/agent only performs one delivery) and do not take advantage of consolidation. Setting appropriate prices should take into account a large number of small and low-valued single activities performed by different agents (Klumpp, 2017). Other pricing mechanisms, such as the bidding system proposed in Kafle et al (2017), could be leveraged to address such issues.…”

Section: Willingness To Participatementioning

confidence: 99%

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Crowd-Based City Logistics

Oliveira

Veelenturf

Woensel

2019

Sustainable Transportation and Smart Logistics

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DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal.

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Section: Willingness To Participatementioning

confidence: 99%

“…As with most crowd-sourced activities, reaching critical mass is key to a successful implementation of the concept (Agatz et al, 2012;Klumpp, 2017). Combined with the fact that business-toconsumer (B2C) e-commerce ends at the customer's preferred location (e.g.…”

Section: Introductionmentioning

confidence: 99%

Crowd-Based City Logistics

Oliveira

Veelenturf

Woensel

2019

Sustainable Transportation and Smart Logistics

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“…This model is gaining popularity, and its main purpose is engaging a wide range of people (mostly using innovative technologies) in a given project [24]. This approach has a huge potential to rise, but the development of various initiatives within crowdsourcing is dependent on the growth of modern technologies [25][26][27][28][29]. As a consequence of the sharing economy development [30,31], new models and solutions that were based on access to assets rather than ownership have emerged [32,33].…”

Section: Crowdsourcing In Logisticsmentioning

confidence: 99%

Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach

Rześny-Cieplińska

Szmelter-Jarosz

2019

Sustainability

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This article presents the assessment results for crowd logistics (CL) solutions from the perspective of the needs of different stakeholders. The uniqueness of this study lies in entering these needs in the implementation of the three spheres of sustainable development in cities (social, economic, and environmental). The purpose of this publication is to present the benchmark solutions for the CL area, helping to adjust the business model and market offer of other providers to the needs of different groups of stakeholders. The reason for such valuation is the fast-paced sharing economy development in the city logistics area, as well as in the courier activity. For this study, the AHP (analytic hierarchy process) method was applied in order to develop the proposed evaluation tool of the CL initiatives. The evaluation criteria (the needs of particular groups of respondents) are derived from document-based data analysis and the primary data for the model are derived from information provided by service providers. The list of the best solutions is made for indicating benchmark brands on the market. The recommendations for managers were drawn on how to adjust solutions to the stakeholders’ needs.

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“…Mladenow pointed out that in the crowdsourcing logistics operation, there are leakage of customer information, poor quality of delivered items, undelivered delivery, etc., and corresponding countermeasures are given for these problems [1] . (2) Evaluation of the quality of crowdsourcing logistics services. Klummp evaluated the service quality of crowdsourcing logistics through the combination of theory and practice [2] .…”

Section: Introductionmentioning

confidence: 99%

“…(2) Evaluation of the quality of crowdsourcing logistics services. Klummp evaluated the service quality of crowdsourcing logistics through the combination of theory and practice [2] . (3) Crowdsourcing logistics public participation willingness and participation behavior research.…”

Section: Introductionmentioning

confidence: 99%

Influencing Factors of Continuous Participation Behavior of Crowdsourcing Logistics Contractors

Zhang¹

2019

Proceedings of the 2019 International Conference on Computer, Network, Communication and Information Systems (CNCI 2019)

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The crowdsourcing logistics public participation in crowdsourcing logistics is divided into the initial participation phase and the continuous participation phase after participation. Among them, the continuous participation phase after participation is the key to the success of the crowdsourcing logistics model. Therefore, this paper constructs a theoretical model for the continuous participation of the crowdsourcing logistics public, and uses the structural equation modeling method for analysis. The results show that intrinsic motivation, extrinsic motivation, participation satisfaction, subjective norms, perceived behavior control, willingness to participate, and habits promote the continuous participation of crowdsourcing logistics. Finally, the conclusions of this paper provide guidance for the operation of the crowdsourcing logistics model.

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Crowdsourcing in Logistics: An Evaluation Scheme

Cited by 7 publications

References 40 publications

Crowd-Based City Logistics

Crowd-Based City Logistics

Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach

Influencing Factors of Continuous Participation Behavior of Crowdsourcing Logistics Contractors

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