Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic

Radić, Aleksandar; Lück, Michael; Al-Ansi, Amr; Chua, Bee‐Lia; Seeler, Sabrina; Han, Heesup

doi:10.1016/j.ijhm.2021.102923

Cited by 43 publications

(23 citation statements)

References 55 publications

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“…The hygiene standards in tourism services are decisive for travel risk perception, which is confirmed by the research of Hussain et al [74], Radic et al [75], Chan et al [76], Taylor [77], Yost and Cheng [78], Al-Marzouqi and Yahia [79], Zhang et al [80], Zhong et al [81], Davahli et al [82], Aydin et al [83] and Abbas et al [84]. These researchers, representing various scientific disciplines, from the perspective of their own experience, knowledge, research methods used in a given discipline, pointed to various aspects of consumer expectations towards service providers and the physical environment in which a service takes place.…”

Section: Resultsmentioning

confidence: 62%

Experiences of Polish Tourists Traveling for Leisure Purposes during the COVID-19 Pandemic

Balińska

Olejniczak

2021

Sustainability

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The research presented in this paper examines the experiences of Poles traveling for leisure purposes in the summer season of 2020, taking into account the context of the COVID-19 pandemic. The study involved the analysis of source data, including statistical data, and a survey administered via the computer-assisted web interviewing (CAWI) method. The survey questionnaire was created on the Google platform. The link to the questionnaire was provided via social media to participants of travel groups in the period from 30 November 2020 to 15 February 2021. The sampling was purposive (included only travelers) despite efforts to maintain the gender balance; the proportion of women was higher. Therefore, caution must be applied when interpreting the results which may not be transferable. The survey included questions regarding the respondents’ travel behavior and risk perceptions. 433 correctly completed questionnaires were collected. The dataset was analyzed quantitatively and qualitatively. Descriptive statistics measures and correlation coefficients were used in the analysis of the results. The study shows that some respondents decided against traveling because of the pandemic situation, while those who decided to travel adjusted their behavior by avoiding crowded places and resigning from traveling abroad. Compliance with hygiene standards in the area of tourism services varied, and was the highest in the case of accommodation services. Women rated hygiene standards in chain cafes statistically higher than men and younger people rated hygiene on public transport, trains, air transport and in fast food services higher than older people. The higher the tourism expenditure, the lower the assessment of sanitary standards in tour guide services, air transport and chain cafes decreased.

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Section: Resultsmentioning

confidence: 62%

Experiences of Polish Tourists Traveling for Leisure Purposes during the COVID-19 Pandemic

Balińska

Olejniczak

2021

Sustainability

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“…Radic et al [37] approached a different industry, i.e., cruise ships, and examined perceptions of female travelers' dining experiencescape. Perceptions of dining environment and interaction with other guests resulted in positive emotional responses and approach behavior.…”

Section: Consumer Specific Perceptionsmentioning

confidence: 99%

“…Perceptions of dining environment and interaction with other guests resulted in positive emotional responses and approach behavior. Perceived crowdedness, considered as an additional element of experiencescape, was not found to impact travelers' emotions, while perceived health risk was found to moderate the relationship between dining environment and emotions on one hand and interaction with other guests and emotions on the other [37]. Some works were concerned with the role of consumer perceptions in decision-making process [35,36].…”

Section: Consumer Specific Perceptionsmentioning

confidence: 99%

“…Some studies examined the impact of positive and negative emotions on consumer behavior [29,37,40,63]. Positive emotions were found to influence future desire towards visiting restaurants [29] and future approach behavior of female guests of cruise ships [37]. Fear was found to affect risk perceptions, which subsequently caused restaurant preventive behaviors [40].…”

Section: Consumer Emotions and Psychological Conditionsmentioning

confidence: 99%

“…However, this finding can be explained by the fact that many of the studies which did not adopt this technique used SEM for theory confirmation. These studies were drawing up on already existing theories, models, and/or frameworks, namely: protection motivation theory [28,30,40], perceived risk theory [29,51], theory of planned behavior [34], terror management theory [45], social exclusion theory [45], behavioral reasoning theory [38], innovation resistance theory [57], stimulus-organismresponse model [23,37,40], unified theory of use and acceptance of technology model [49], expectancy confirmation model [49], task-technology fit model [49], big five model of personality traits [65], and appraisal tendency framework [40]. Rather than for theory confirmation, PLS-SEM is more appropriate for theory development in hospitality and tourism research [68].…”

Section: Conclusion and Future Research Possibilitiesmentioning

confidence: 99%

See 2 more Smart Citations

Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research

Šerić

2021

Sustainability

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This study performs content analysis of consumer empirical research dealing with sustainability issues in hospitality marketing literature during the outbreak of COVID-19. Papers published in the Social Sciences Citation Index (SSCI) ranked hospitality journals from January 2020 up to and including May 2021 are reviewed. The total of 46 papers met the search criteria and were subject to content analysis. The reviewed papers are classified based on research topics, variables, and themes; method and study design; data analysis; sample; industry; and location. Consumer perceptions are the dominant research theme, followed by technology innovation, communication and media, consumer emotions and psychological conditions, and other themes. Quantitative research is the main method with online surveys mostly used for study design. Analysis of moderation/mediation is the most frequently employed analytical method, whereas the majority of investigated samples have more than 300 cases. The restaurant industry received the highest attention, followed by hotel and other lodging industries, while the USA and Greater China are the most investigated geographical areas. Research findings are discussed according to the identified research themes and specific directions for future research are provided.

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The role of onboard experiencescape and social interaction in the formation of ferry passengers’ emotions

Pantouvakis

Gerou

2023

WMU J Marit Affairs

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Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic

Cited by 43 publications

References 55 publications

Experiences of Polish Tourists Traveling for Leisure Purposes during the COVID-19 Pandemic

Experiences of Polish Tourists Traveling for Leisure Purposes during the COVID-19 Pandemic

Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research

The role of onboard experiencescape and social interaction in the formation of ferry passengers’ emotions

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