Culturally responsive communication in generative AI: looking at ChatGPT’s advice for coming out

Abstract

Generative AI has captured the public imagination as a tool that promises access to expertise beyond the technical jargon and expense that traditionally characterize such infospheres as those of medicine and law. Largely absent from the current literature, however, are interrogations of generative AI’s abilities to deal in culturally responsive communication, or the expertise interwoven with culturally aware, socially responsible, and personally sensitive communication best practices. To interrogate the possibilities of cultural responsiveness in generative AI, we examine the patterns of response that characterize ChatGPT-3.5’s advice for coming out. Specifically, we submitted 100 prompts soliciting coming out advice to GPT-3.5, variegating each of those prompts slightly to account for intersectional identities. From the analysis, we find that, while the responses are largely in-line with best practices, there are also instances that might represent problematics concerning the interpellation of the user or the persons to whom one is coming out.