Culturally Speaking: Managing Rapport Through Talk Across Cultures (review)

Burt, Susan Meredith

doi:10.1353/lan.2002.0069

Cited by 2 publications

(5 citation statements)

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“…In medical consultations, a successful therapeutic doctor-patient relationship is expected to have shared perceptions [45] regarding the nature of the problem, treatment goals, and following support. Expectations are shaped by norms in the above interrelated domains [46], which contribute to the basis of rapport strategies. Consultations encompass the professional and intricate interactions that serve as the cornerstone of their mutually beneficial relationship.…”

Section: Rapport Managementmentioning

confidence: 99%

“…The illocutionary domain covers widely, such as apologies, requests, compliments, gratitude, and so on [46]. The appropriate handling of speech acts is crucial for the establishment of harmonious communication relations [54].…”

Section: Illocutionary Domainmentioning

confidence: 99%

“…The production and understanding of the discourse domain derive from discourse structures [64], such as topic choice and management, and the sequence organization of information. Among studies, the sequence organization is of primary importance because social interactions are characterized by a sequential occurrence of social actions [46]. In medical settings, the sequence organization flows from the concern with the doctors' strategies toward the patient's feedback.…”

Section: Discourse Domainmentioning

confidence: 99%

“…Compared with other domains, the participant domain receives limited attention regarding RMM. It deals with the procedural aspects of interchanges [46] that have unlimited contexts. A key aspect of the participation domain is the inclusion and exclusion of people present.…”

Section: Participation Domainmentioning

confidence: 99%

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Weaving rapport: doctors’ strategies towards patients’ noncompliance

Tian

Zhang

Haiyang

et al. 2023

BMC Health Serv Res

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Background A successful therapeutic rapport between doctors and patients is built on effective doctor-patient communication. Noncompliance of patients which challenges their communication has been described in the research, yet the rapport strategies are not well discussed. Methods This qualitative study investigates the rapport strategies when doctors face noncompliance in consultations and its pragmatic effects achieved through the doctors’ speeches. The 10-hour recordings come from the doctor-patient communication in the hospital setting. Thereafter, we analyze their conversation following the Spencer Oatey’s rapport management model. Results Compliments and joking in the illocutionary domain, storytelling in the discourse domain, the doctors’ participation in the participation domain and the choice of appropriate titles in the stylistic domain are identified and analyzed as the rapport-building strategies. Conclusion The present study has offered insights into physicians’ rapport-building strategies in the face of rapport-threatening behavior from patients. These strategies will help the doctors to deal with rapport-challenging behavior and boost overall patient wellness.

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Section: Rapport Managementmentioning

confidence: 99%

Section: Illocutionary Domainmentioning

confidence: 99%

Section: Discourse Domainmentioning

confidence: 99%

Section: Participation Domainmentioning

confidence: 99%

See 2 more Smart Citations

Weaving rapport: doctors’ strategies towards patients’ noncompliance

Tian

Zhang

Haiyang

et al. 2023

BMC Health Serv Res

View full text Add to dashboard Cite

show abstract

“…There is a considerable diversity in the scenarios for the test-takers to contemplate the speech act by using different grammatical structures. This approach has been popular due to its efficiency, with the test-takers completing the DCT in a relatively short time, and the researchers can collect data concurrently from a large number of participants (Kasper, 2000). The commonly used DCT has 12 pairs of scenarios for the test-takers.…”

Section: Dct Vs Role Play Vs Naturally Occurring Datamentioning

confidence: 99%

Examination of data collection methods for pragmatic competence assessment of EFL learners

Pan

2023

5019

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This research examined whether three commonly used data collection methods, namely the discourse completion test, role-play tasks, and naturally occurring data, are appropriate data collection methods for the assessment of the pragmatic competence of English as a foreign language (EFL) learners. Moreover, the study used the three data collection methods to determine whether there was a significant correlation between the grammatical competence and the pragmatic competence of EFL learners. Participants included 100 Asian EFL learners at two English proficiency levels. This research found a significant difference in the speech act performance of the EFL learners between each pair of the three data collection methods. The results suggested that the naturally occurring data collection method revealed the speech act performance of the EFL learners at its optimal. Furthermore, a significant correlation was found between the grammatical competence and the pragmatic competence of the EFL learners by using the naturally occurring data collection method. Both results indicated that the naturally occurring data collection methods may be more appropriate for the assessment of the pragmatic competence of EFL learners. Further empirical experiments should be conducted to ascertain the correlation between grammatical competence and pragmatic competence.

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Culturally Speaking: Managing Rapport Through Talk Across Cultures (review)

Cited by 2 publications

References 0 publications

Weaving rapport: doctors’ strategies towards patients’ noncompliance

Weaving rapport: doctors’ strategies towards patients’ noncompliance

Examination of data collection methods for pragmatic competence assessment of EFL learners

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