Customer Experience with Self-Service Technologies in Banking Sector: Evidence from Nigeria

Ugwuanyi, Chidera Christian; Uduji, Joseph I.; Oraedu, Chukwunonso

doi:10.1504/ijbsr.2021.10029513

Cited by 13 publications

(17 citation statements)

References 40 publications

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“…The positioning of the study in response to the testable hypothesis contributes to the growing literature on the relevance of information technology in development outcomes (Chavula, 2013;Carmody, 2013;Afutu-Kotey et al 2017;Tchamyou & Asongu, 2017;Bongomin et al 2018;Asongu et al, 2020aAsongu et al, , 2020bAsongu et al, , 2020cGosavi, 2018;Isszhaku et al 2018;Asongu & Asongu, 2018;Hubani & Wiese, 2018;Uduji et al, 2020aUduji et al, , 2020bUduji et al, , 2020cUduji et al, , 2020dMinkoua Nzie et al 2018;Asongu et al, 2019aAsongu et al, , 2019bAsongu et al, , 2019cAsongu et al, , 2019dAbor et al 2018;Tchamyou, 2019Tchamyou, , 2020Tchamyou et al, 2019aTchamyou et al, , 2019bMuthinja & Chipeta, 2018;Uduji & Okolo-Obasi, 2020;Uduji et al, 2018aUduji et al, , 2018bUgwuanyi et al, 2020;Rashiti et al, 2017;Dana, 2011;Ramsdani et al, 2019;Nikopoulos & Dana, 2017;Mason et al, 2009;Dana, 2007).…”

Section: Introductionmentioning

confidence: 99%

Does Growth Enhancement Support Scheme (GESS) Contribute to Youth Development in Informal Farm Entrepreneurship? Evidence from Rural Communities in Nigeria

2020

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Purpose-The purpose of this paper is to critically examine the impact of a growth enhancement support scheme (GESS) on youth development in informal farm entrepreneurship in Nigeria. Its special focus is to investigate the impact of the GESS on rural youths' adoption of new technologies needed to sustainably increase food security in Nigeria. Design/ methodology/ approach-This paper adopts a survey research technique, aimed at gathering information from a representative sample of the population, as it is essentially cross-sectional, describing and interpreting the current situation. A total of 800 rural youths were sampled across the six geopolitical zones of Nigeria. Findings-The result from the use of a bivariate probit model indicate that the GESS has a significant impact on rural youths' innovations in farming. Practical implication-This suggests that information and communication technology (ICT) could provide new opportunities for making farming more interesting and enterprising for rural young people. Social implication-It implies that while old male and female farmers are less likely to adopt the new farming technologies needed to achieve Nigeria's agricultural transformation agenda (ATA), a younger generation can help introduce new technologies, whilst also learning from traditional methods. Originality/ value-This research adds to the literature on informal farm entrepreneurship and rural communities' debate in developing countries. It concludes that engaging youths in GESS should form the foundation of the ATA in Nigeria, which, in turn, would offer adequate combination of new and traditional solutions to address the challenges of food insecurity in sub-Saharan Africa.

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Section: Introductionmentioning

confidence: 99%

Does Growth Enhancement Support Scheme (GESS) Contribute to Youth Development in Informal Farm Entrepreneurship? Evidence from Rural Communities in Nigeria

2020

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“…The analysis and discussion of the findings drew heavily on previously published works that contribute to distinct segments of the public-private partnership debate of social challenges in the oil producing region from the corporate social responsibility perspective of multinational oil companies (Uduji and Okolo-Obasi, 2017, 2018d, 2020Uduji et al, 2018bUduji et al, , 2019g, 2020aUduji et al, , 2020bUduji et al, , 2020cUduji et al, ,2020d.…”

Section: Resultsmentioning

confidence: 99%

“…The study drew heavily on previously published works in the Niger Delta region (Uduji and Okolo-Obasi, 2017, 2018a, 2020, 2018bUduji et al, , 2019g, 2019h, 2020aUduji et al, , 2020bUduji et al, , 2020c. Quantitative method was our choice in this study because the research aims to test a hypothesis.…”

Section: Methodsmentioning

confidence: 99%

Does corporate social responsibility initiative restrain young people from irregular migration in sub-Saharan Africa? Evidence from Nigeria’s oil-producing communities

Uduji

Okolo‐Obasi

2020

SRJ

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Purpose The purpose of this paper is to critically examine the multinational oil companies’ (MOCs) corporate social responsibility (CSR) initiatives in Nigeria. Its special focus is to investigate the impact of the global memorandum of understanding (GMoU) on irregular migration urge of rural youths in the oil-producing communities. Design/methodology/approach This paper adopts a survey research technique, aimed at gathering information from a representative sample of the population, as it is essentially cross-sectional, describing and interpreting the current situation. A total of 2,100 households were sampled across the Niger Delta region of Nigeria. Findings The results from the use of a combined propensity score matching and logit model indicate that GMoU model has made significant impact in dissuading young people from irregular migration drive. Practical implications This implies that if the MOCs increase the CSR intervention on young development initiatives that focus on creation of jobs and provision of financial and other resources that support local entrepreneurs, the push factors that compel youth irregular migration in sub-Saharan Africa would be deterred. Social implications The fight against irregular migration of African youths and subsequent demise by sea, deserts and along the Mediterranean route can only succeed if cluster development boards of GMoUs are able to draw on young people to participate fully in the CSR intervention plans and programmes. Originality/value This research adds to the literature on multinational enterprises’ CSR initiatives in sub-Saharan Africa and rationale for demands for social projects by host communities. It concludes that business has an obligation to help in solving problems of public concern.

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“…Communal tension has been raised in Ogoniland since the FGN purportedly ordered the restarting of oil extraction in OML II. Community leaders and criminal gangs are reportedly planning and placing themselves in order ahead of the intended restarting of oil production in Ogoniland (PIND, 2019;Uduji et al, 2020e, 2020h;Ugwuanyi, 2020…”

Section: Drivers Of Conflict and Violence In Ogonilandmentioning

confidence: 99%

Oil extraction in Nigeria's Ogoniland: The role of corporate social responsibility in averting a resurgence of violence

2021

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This paper contributes to the literature on the role of Corporate Social Responsibility (CSR) in oil extraction communities of developing countries. It specifically examines the impact of Global Memorandum of Understanding (GMoU) interventions of multinational oil companies (MOCs) on preventing a resurgence of violence in the Ogoniland of Nigeria. One thousand, two hundred respondent households were sampled across the six kingdoms of Ogoniland. Results from the use of a combined propensity score matching (PSM) and logit model show that GMoUs of MOCs generate significant reductions on key drivers of insurgence in Ogoniland. This suggests that taking on more Cluster Development Boards (CDBs) should form the basis for CSR practice in Ogoniland with the objective of equipping young people with entrepreneurship skills, creating employment, promoting environmental clean-up, and checking the return of violent conflicts. This in turn provides the enabling environment for businesses to thrive in the Nigeria's oil producing region.

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Customer Experience with Self-Service Technologies in Banking Sector: Evidence from Nigeria

Cited by 13 publications

References 40 publications

Does Growth Enhancement Support Scheme (GESS) Contribute to Youth Development in Informal Farm Entrepreneurship? Evidence from Rural Communities in Nigeria

Does Growth Enhancement Support Scheme (GESS) Contribute to Youth Development in Informal Farm Entrepreneurship? Evidence from Rural Communities in Nigeria

Does corporate social responsibility initiative restrain young people from irregular migration in sub-Saharan Africa? Evidence from Nigeria’s oil-producing communities

Oil extraction in Nigeria's Ogoniland: The role of corporate social responsibility in averting a resurgence of violence

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