Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company

Abstract

The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.