2021
DOI: 10.3233/jifs-189902
|View full text |Cite
|
Sign up to set email alerts
|

Customer knowledge management competence evaluation of tourism enterprises based on ahp-fuzzy comprehensive evaluation method

Abstract: With the fierce competition under the background of knowledge-based economy, tourism enterprises are increasingly aware that they must turn their focus from traditional products to customers for the sake of survival and development. Integrating the customer relationship management and knowledge management, the customer knowledge management (CKM) has aroused higher attention from the tourism enterprises. As for how to determine the factors influencing the Customer knowledge management competence (CKMC) of touri… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

0
6
0

Year Published

2022
2022
2024
2024

Publication Types

Select...
6

Relationship

0
6

Authors

Journals

citations
Cited by 6 publications
(6 citation statements)
references
References 16 publications
0
6
0
Order By: Relevance
“…In addition, it is believed that decent work covers two levels of employment quality and employment quantity in connotation, the so-called decent work is actually the good or bad level of employment quality, and the production work with high employment quality corresponds to decent work [6]. Some scholars argue that the quality of employment is actually a measure of the comprehensive employment status of workers in the process of completing their employment behavior [7]. e quality of employment includes nine aspects, namely, working conditions, health and welfare, equal opportunities, whether to enjoy social security, the nature of work, training and career prospects, labor relations, personal dignity, and safety.…”
Section: Literature Reviewmentioning
confidence: 99%
“…In addition, it is believed that decent work covers two levels of employment quality and employment quantity in connotation, the so-called decent work is actually the good or bad level of employment quality, and the production work with high employment quality corresponds to decent work [6]. Some scholars argue that the quality of employment is actually a measure of the comprehensive employment status of workers in the process of completing their employment behavior [7]. e quality of employment includes nine aspects, namely, working conditions, health and welfare, equal opportunities, whether to enjoy social security, the nature of work, training and career prospects, labor relations, personal dignity, and safety.…”
Section: Literature Reviewmentioning
confidence: 99%
“…It is a critical factor in supplier selection and evaluation, as it determines whether a supplier can provide the necessary resources and expertise to support the buyer's operations and strategic objectives (Wang, Chan, & Li, 2017). Supplier capability includes both tangible and intangible factors, such as technical expertise, production capacity, financial stability, and organizational culture (Chen, Jiao, & Wang, 2018). In the context of new product development, supplier capability plays a crucial role in determining the success or failure of collaborative efforts between buyers and suppliers (Zhou & Wu, 2019).…”
Section: Supplier Capability 241 Definitionmentioning
confidence: 99%
“…Based on these interrelationships, the indicator factors should be divided into several groups and hierarchical layers. Generally, sub-indicators falling under the same primary indicators are governed by them, while indicators that do not belong to the same group possess distinct characteristics and are associated with different higher-level indicators [12] . Special cases also occur, usually in ladder hierarchies with complex relationships, usually when the relationship between different groups is not clear, and sometimes when there are intersecting hierarchies, but whatever the relationship between them, the lower level belongs to the upper level and is obvious.…”
Section: Ahp-based Judgment Matrix Constructionmentioning
confidence: 99%