Customer no-show reduction in web-based appointment service: investigations of non-attendance behaviors

Yang, Hua; Che, Tong; Yang, Cheng; Hu, Miao

doi:10.1080/02642069.2022.2045963

Cited by 11 publications

(3 citation statements)

References 77 publications

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“…In this way, the expected profit may increase further, because the solution of the two-stage model is a part of the solution space of the multi-stage model. In addition, there are differences in the behavior of different customers in a service system Hua et al (2022), so another research potential is to consider the behavior and preferences of heterogeneous tourists in the modeling.…”

Section: Discussionmentioning

confidence: 99%

A two-stage approach to the multiple-agent orienteering problem with stochastic weight and capacity constraints

Liu,

Luo,

Zhang

et al. 2023

Preprint

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The Multiple-Agent Orienteering Problem with Capacity Constraints (MAOPCC) is one kind of routing problem that finds applications in both tourism and transportation industries. The MAOPCC aims to find feasible routeS with maximum profit considering time constraints. In this paper, we extend the MAOPCC to the Multiple-Agent Orienteering Problem with Stochastic Weight and Capacity Constraints (MAOPCCSW) to address the uncertainty in practical situations. The problem is solved using a two-stage stochastic model with recourse and hard time constraints. The model considers the effect of stochastic weights on the expected total profit value during the modeling stage. The two-stage model is solved with Sample Average Approximation (SAA), which converges to the optimal solution with a high computational cost. Therefore, for solving large instances, a heuristic method is developed, which utilizes the problem structure of the MAOPCCSW and explicitly considers relevant uncertainties. In our experimental analysis, we demonstrate the effectiveness of the MAOPCCSW method, which outperforms both the standard deterministic method and the deterministic method amended with real-time information.

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Section: Discussionmentioning

confidence: 99%

A two-stage approach to the multiple-agent orienteering problem with stochastic weight and capacity constraints

Liu,

Luo,

Zhang

et al. 2023

Preprint

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show abstract

“…Besides, the variance inflation factor (VIF) ranged from 1.05 to 1.88, with an average value of 1.34. Therefore, the multicollinearity was not considered a serious issue (Chen et al ., 2019; Hua et al ., 2022).…”

Section: Methodsmentioning

confidence: 99%

Impacts of normative and hedonic motivations on continuous knowledge contribution in virtual community: the moderating effect of past contribution experience

Dong

Hou

Huang

et al. 2023

ITP

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PurposeThis paper aims to explore the effects of normative and hedonic motivations on continuous knowledge contribution, and how past contribution experience moderates the effects of the motivations on continuous knowledge contribution.Design/methodology/approachBased on goal-framing theory, the present study proposes a comprehensive theoretical model by integrating normative and hedonic motivations, past contribution experience and continuous knowledge contribution. The data for virtual community members' activities were collected using the Python Scrapy crawler. Logit regression was used to validate the integrative model.FindingsThe results show that both normative motivation (reflected by generalized reciprocity and social learning) and hedonic motivation (reflected by peer recognition and online attractiveness) are positively associated with continuous knowledge contribution. Moreover, these effects are found to be significantly influenced by members' past knowledge contribution experience. Specifically, the results suggest that past knowledge contribution experience undermines the influence of generalized reciprocity on continuous knowledge contribution but strengthens the effect of peer recognition and online attractiveness.Originality/valueAlthough the emerging literature on continuous knowledge contribution mainly focuses on motivations as antecedents that promote continuous knowledge contribution, most of these studies assume that the relationship between motivating mechanisms and continuous knowledge contribution does not change over time. The study is one of the initial studies to examine whether and how the influence of multiple motivations evolves relative to levels of past contribution experience.

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“…Some consumers are gradually paying closer attention to service experience in online shopping. In order to better satisfy consumers, service provision has become an important means for many enterprises (e.g., Liu et al., 2021b; Hua et al., 2022). Thus, more e‐retailers attach importance to the investment in value‐added service related to fresh produce, including providing information and consulting services (e.g., food experience exchange, health care), content service (e.g., recipe tutorials), customized service (e.g., nutritional meal), and online community service.…”

Section: Introductionmentioning

confidence: 99%

Information sharing in an e‐tailing supply chain for fresh produce with supplier encroachment

Liu

Bin

Guan

et al. 2023

Int Trans Operational Res

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This paper considers an e‐tailing supply chain for fresh produce (E‐FSC) composed of a supplier investing in freshness‐keeping effort and an e‐retailer providing value‐added service. We study the e‐retailer's information sharing strategy with supplier encroachment. First, we discuss the supplier's encroachment strategy without or with information sharing and indicate that the e‐retailer may profit more from encroachment. Second, we explore the e‐retailer's information sharing strategy under two scenarios. Under the independent scenario, the e‐retailer may share information when the freshness sensitivity is comparatively high, which cannot affect the supplier's encroachment strategy. Under the interactive scenario, the e‐retailer influences the supplier's encroachment strategy through an information sharing strategy. The e‐retailer may share (withhold) information to induce (deter) encroachment when the competition intensity is comparatively low or high (moderate). Finally, we discuss the influence of the entry cost on E‐FSC members’ profits, which finds that increasing entry cost may improve the supplier's profit.

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Customer no-show reduction in web-based appointment service: investigations of non-attendance behaviors

Cited by 11 publications

References 77 publications

A two-stage approach to the multiple-agent orienteering problem with stochastic weight and capacity constraints

A two-stage approach to the multiple-agent orienteering problem with stochastic weight and capacity constraints

Impacts of normative and hedonic motivations on continuous knowledge contribution in virtual community: the moderating effect of past contribution experience

Information sharing in an e‐tailing supply chain for fresh produce with supplier encroachment

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