Customers' perceptions on the dispute resolution clauses in Islamic finance contracts in Malaysia

Oseni, Umar Aimhanosi; Adewale, Abideen Adeyemi; Zain, Nor Razinah Mohd.

doi:10.1016/j.rfe.2016.05.004

Cited by 11 publications

(10 citation statements)

References 13 publications

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“…According to Shaikh et al (2018) convenience sampling is more common in Islamic banking research. Oseni et al (2016) contends that it is not necessary that the sample drawn from the population randomly represents it, as it is not necessary that all individuals who are approached accept the invitation to participate in survey and it might vary between different persons. The profile of the participants is presented in Table I.…”

Section: Research Methods Participants In the Researchmentioning

confidence: 99%

Predicting customers’ adoption towards family takaful scheme in Pakistan using diffusion theory of innovation

Shaikh

Noordin

Arijo

et al. 2019

JIMA

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Purpose This paper aims to examine the determinants that influence the customer’s adoption towards the use of family takaful scheme by extending diffusion theory of innovation (DOI) in the context of Pakistan. Design/methodology/approach The published work allied to takaful studies and DOI was reviewed. Total of 282 respondents who are non-users of family takaful product were used for the purpose of primary data collection through convenience sampling. Findings The customer’s adoption towards Islamic insurance is determined not only by perceived relative advantage and perceived compatibility but also by awareness and religious belief. Perceived complexity, on the contrary, turns out not to be a predictor of family takaful adoption. Further, gender, age and education do not moderate the family takaful adoption by the customers. Research limitations/implications This research alike others have limitations in terms of sampling method used and only covers one city of Pakistan, namely, Karachi. Further studies need to be conducted in other cities as well with a large population. Originality/value Extended DOI is not used in the context of takaful in Pakistan as evident from scarce literature on the empirical studies. Therefore, the authors extend the DOI in the current work. Further, this paper will be a useful reference guide for the academicians, operators of takaful business and future researchers.

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Section: Research Methods Participants In the Researchmentioning

confidence: 99%

Predicting customers’ adoption towards family takaful scheme in Pakistan using diffusion theory of innovation

Shaikh

Noordin

Arijo

et al. 2019

JIMA

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“…Public trust in HOs for effective HL was found to have an association with demographic characteristics of HLSPs as also found by [1,94,95]. In this study gender, age, qualification, experience and position in the organization and type and function of the organization were used.…”

Section: Analysis and Resultsmentioning

confidence: 61%

The Role of Transparency in Humanitarian Logistics

2019

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Human suffering has increased in recent years owing to increased intensity ad frequency of disasters. These are expected to further increase in the coming years due to climate change. Although natural disaster risks to humans cannot be completely eliminated, they can be minimized through efficient and effective humanitarian logistics (HL). Considering the importance of HL in reducing the impacts of disasters through fair distribution, this study aims to address the following question: “How can the performance, efficiency and effectiveness of HL be improved through transparency?” The primary data were collected through an online structured questionnaire from the employees participating in relief operations in Pakistan. This specific research model is reflective. Therefore, a covariance-based structure equation model (CB-SEM) based on confirmatory factor analysis (CFA) with SmartPLS software was used. The study tested the items’ reliability, discriminate validity, goodness of fit, and psychometrical soundness of the hypothesized model. The study results indicate that the relationship between predictor variables (disclosure, clarity, accuracy, corporate governance, decision making and accountability) and the response variable (effective HL) is mediated by public trust. Furthermore, the study suggests that public trust plays an imperative role in enhancing the performance, efficiency and effectiveness of HL. In addition, first, the study findings are expected to be beneficial for all stakeholders of disaster risk management, especially for governments, donors and humanitarian organizations (HOs), because they are persistently seeking strategies to assist victims. Second, most importantly, this study raises awareness of the need to carefully evaluate decisions related to the fair distribution of relief items. Third, the structure of this article reveals research gaps and promising areas for further research. This article provides a deeper understanding of transparency in HL using empirical data, which has not been explored before.

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“…However, many experts note that the parties of financial disputes apply to state courts to resolve them, and alternative methods of dispute resolution are not popular. Such Malaysian authors as Umar A. Oseni, Adaweel Abideen Adeyemi, Nor Razin Mohammed Zain [34], and American author Aida Maita [35] et al wrote about it. That is why the governments of the APAC countries have to make considerable efforts to promote the advantages of alternative methods of financial disputes resolution in order to change the current practice and prejudice.…”

Section: Resultsmentioning

confidence: 99%

Main Components of Protecting Consumers of Financial Prod-ucts in Asian-Oceanic (APAC) Countries

Ermakova¹,

Rusakova²,

Vitalevna³

et al. 2018

IJET

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The article offers a general overview of basic components on protecting rights of consumers of financial products in the APAC countries, including 1) special legislation, 2) special (nonjudicial) authorities on resolving financial disputes, and 3) training population. After all, the focus was made on analyzing the protection of rights of consumers of financial products in four APAC countries – the USA, Malaysia, New Zealand and Singapore – in order to show tendencies and the best practices of each country under analysis.

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Customers' perceptions on the dispute resolution clauses in Islamic finance contracts in Malaysia

Abstract: Abstract

Cited by 11 publications

References 13 publications

Predicting customers’ adoption towards family takaful scheme in Pakistan using diffusion theory of innovation

Predicting customers’ adoption towards family takaful scheme in Pakistan using diffusion theory of innovation

The Role of Transparency in Humanitarian Logistics

Main Components of Protecting Consumers of Financial Prod-ucts in Asian-Oceanic (APAC) Countries

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