Data-driven assessment of business process resilience
Alexander Kraus,
Jana-Rebecca Rehse,
Han van der Aa
Abstract:Process resilience represents a core competence for organizations in light of an increasing number of process disruptions, such as sudden increases in case arrivals or absences in the workforce. It reflects an organization’s ability to restore a process to its acceptable performance level after a disruption. In this regard, the first key step for organizations towards achieving resilience is to understand how resilient their processes actually are. Although recognized as important, few works focus on such resi… Show more
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