Abstract:The present study aims to decode the relationship among service operations enablers in healthcare industry. We identified the enablers with the help of literature and expert opinion through Delphi approach. Then, we conducted the semi-structured interview to finalize the scores of enablers in pairwise comparison matrix. We deployed the decision-making trail and evaluation laboratory (DEMATEL) in four steps to decode the degree of relationship and degree of effect and found that patient satisfaction does not di… Show more
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