Delegation and Employee Prosocial Behaviour in the Hospitality Sector in Port Harcourt

Abstract

This study primarily examined the relationship between delegation and employee prosocial behaviour in the hospitality sector in Port Harcourt. The study adopted the cross-sectional research survey design. Primary data was generated through structured questionnaire. The population of the study was 1674 employees of 11 selected hotels in Port Harcourt. The sample size was also drawn using the Krejcie and Morgan (1980) sample size determination table. The reliability of the instrument was achieved by the use of the Cronbach Alpha coefficient with all the items scoring above 0.70. The hypotheses were tested using the Spearman’s Rank Order Correlation Coefficient. The tests were carried out at a 0.05 significance level. The findings revealed that there is a significant relationship between delegation and employee prosocial behaviour in the hospitality sector in Port Harcourt. Hence, the study concludes that delegation positively enhances employee prosocial behaviour in the hospitality sector in Port Harcourt. Implying that when organizations in hospitality sector actively engage in joint consultation practices, such as open communication, collaboration, and employee involvement in decision-making, there is a notable improvement in prosocial behaviors among employees. Therefore, the study recommends that there is a need to strengthen delegation platforms which involves creating structured forums where both management and employees can engage in meaningful discussions. This could include regular town hall meetings, feedback sessions, and collaborative workshops. By fostering an environment of open communication, these platforms can serve as a foundation for building a positive relationship between stakeholders.