Dental Governance and the Saudi Vision 2030: A Narrative Review

Abstract

<b><i>Background:</i></b> Improving the quality of services and facilitating access to healthcare services are crucial for improving the human quality of life. Hence, clinical governance plays a major role in improving quality of the health services, including dentistry. Governance aims to always improve the care provided in dentistry. Dental governance is based on seven pillars; evidence-based practice, clinical auditing and calibration, risk management, continuing medical education, involving patient and community in healthcare improvement, human resource management, and information management. It is the responsibility of dentists and other relevant practitioners to enhance governance within dental healthcare systems to provide safe and effective care to patients who undoubtedly deserve it. <b><i>Summary:</i></b> Governance includes many aspects and has multiple facets, and we introduced its basic principles. The aim of this article was to review the seven pillars of dental governance with the implication of the influence of the Saudi Vision 2030 on improving dental governance in Saudi Arabia. <b><i>Key Messages:</i></b> The Saudi Vision 2030 is leading the healthcare transformation, including dental care, through a set of health governance strategies by the governmental organizations in Saudi Arabia, which comply with the seven pillars of dental governance.

Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model

“…Moreover, it aims to satisfy patients by offering distinctive service elements like availability, accessibility, affordability, competence, and timeliness, as assessed by the SERVQUAL model (5). Given the current emphasis on clinical governance and patient engagement in providing excellent oral healthcare, it is essential to address quality concerns raised by patients in a suitable manner (6).…”

Patient Satisfaction in Dental Healthcare Settings at Saudi Ministry of Health: A Descriptive Study

“…6 In Saudi Arabia, the Ministry of Health (MOH) has introduced the Patient Experience Measurement Program as part of a national transformation project aimed at enhancing patient experiences and achieving exceptional healthcare. 7,8 The program monitors beneficiaries' satisfaction with various health services offered by MOH facilities through tailored surveys for each visit, empowering patients and their families to contribute to quality improvement. Designed for use by hospitals, specialized centers, primary healthcare centers, blood banks, tobacco cessation centers, premarital screening centers, 937 Service Call Centers, and other therapy centers, the program expands its reach to encompass all MOH facilities.…”

Bridging the Gap: Fostering Collaboration between Academics and Regulators in Saudi Arabia’s Dental Industry

“…The Saudi Vision 2030 presents a unique opportunity to establish a more effective oral healthcare system [1], and the government’s initiatives led by the Saudi Ministry of Health are encouraging progress in the dental field. [2]…”

“…The Saudi Vision 2030 presents a unique opportunity to establish a more effective oral healthcare system [1], and the government's initiatives led by the Saudi Ministry of Health are encouraging progress in the dental field. [2] To ensure continued momentum and achieve optimal oral healthcare outcomes, it is crucial to invest in reinforcing regulations, advancing education, and leveraging cutting-edge technology. Following established guidelines will guarantee the highest quality, safety standards, and optimal dental care delivery.…”