Desarrollo y validación de un cuestionario de satisfacción de pacientes con el seguimiento farmacoterapéutico en farmacias comunitarias

Armando, Pedro; Pérez, Sebastián; Guerra, Aurora; Pallares, Mercè Marti; Uthurry, N.H. Solá; Dáder, María José Faus

doi:10.1016/j.cali.2012.01.006

Cited by 10 publications

(10 citation statements)

References 16 publications

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“…The Cronbach’s α for axis one, axis two, and total scales (0.8360, 0.9122, and 0.9299, respectively) are comparable to those of the original questionnaire (0.91)18 and the Spanish version (0.75) 25. The inter-item correlations also tend to suggest that the items were measuring the same concept, ie, patient satisfaction, and are indicative of construct validity 26,27…”

Section: Discussionmentioning

confidence: 63%

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Adaptation and validation of a questionnaire assessing patient satisfaction with pharmacy services in general hospitals

Aljumah¹,

Al-Zaagi²

2014

PPA

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ObjectiveThe aim of this study was to cross-culturally adapt the Armando Patient Satisfaction Questionnaire into Arabic and validate its use in the general population.MethodsThe translation was conducted based on the principles of the most widely used model in questionnaire translation, namely Brisling’s back-translation model. A written authorization allowing translation into Arabic was obtained from the original author. The Arabic version of the questionnaire was distributed to 480 participants to evaluate construct validity. Statistical Package for Social Sciences version 17.0 for Windows was used for the statistical analysis.ResultsThe response rate of this study was 96%; most of the respondents (52.5%) were female. Internal consistency was assessed using Cronbach’s α, which showed that this questionnaire provides a high reliability coefficient (reaching 0.9299) and a high degree of consistency and thus can be relied upon in future patient satisfaction research.

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Section: Discussionmentioning

confidence: 63%

“…The Armando Patient Satisfaction Questionnaire has been adapted and validated in various cultures and has been used in several countries in different settings for pharmacy services18,19 and is characterized by simplicity and practicality. Thus far, no cross-cultural adaptation of this questionnaire into Arabic has been performed.…”

Section: Introductionmentioning

confidence: 99%

Adaptation and validation of a questionnaire assessing patient satisfaction with pharmacy services in general hospitals

Aljumah¹,

Al-Zaagi²

2014

PPA

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“…The unit cost of the community pharmacist was calculated taking into account the pharmacist’ salary in the Spanish community pharmacy agreement [ 24 ], and on the time the pharmacist devoted to the MUR service. Satisfaction and willingness to pay: To evaluate satisfaction with the MUR service, a validated satisfaction questionnaire was used to evaluate the pharmaceutical care service provided in community pharmacies [ 25 ]. To determine the patient’s willingness to pay, they were asked whether they would use the MUR service again and, if so, the amount they would be willing to pay for it.…”

Section: Methodsmentioning

confidence: 99%

“…Satisfaction and willingness to pay: To evaluate satisfaction with the MUR service, a validated satisfaction questionnaire was used to evaluate the pharmaceutical care service provided in community pharmacies [ 25 ]. To determine the patient’s willingness to pay, they were asked whether they would use the MUR service again and, if so, the amount they would be willing to pay for it.…”

Section: Methodsmentioning

confidence: 99%

Medicines use review service in community pharmacies in Spain: REVISA project

et al. 2020

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Background Community pharmacy services play an important role in controlling some factors related to medicine use and patients can benefit from these services to improve the adherence and knowledge of their medications, besides to reduce medicine-related problems. Objective The aim of the REVISA project is to carry out a study on preliminary implementation of the medicines use review service in Spanish community pharmacies. Setting Sixty-four community pharmacies from all regions of Spain. Method A preliminary implementation, cross-sectional multicentre study was conducted using a convenience sample of voluntary community pharmacies. A structured interview enabled to pharmacists to obtain a better understanding of patient’s medicines use. Main outcome measure Medicines use review-related time and cost, satisfaction and willingness to pay. Results A total of 495 patients were enrolled. The mean age of the patients was 66.1 years, with the majority females (56.4%) and a mean consumption of 5.7 medicines. A total of 2811 medicines were evaluated and 550 referral recommendations were made (29.8% to Primary Care). The mean time employed by the pharmacists in the medicines use review service was 52.8 min (medicines use review-related cost of €17.27). Most patients expressed a high level of satisfaction with this service (98.5%) and a willingness to pay for it (84%). Conclusion Medicines use review service in community pharmacies in Spain can be delivered, that it appears to be acceptable to patients and that most patients said they would be willing to pay for it. This service may offer an opportunity to promote inter-professional collaboration between pharmacists and general practitioners.

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“…This instrument was composed of 47 questions and divided in three sections (sociodemographic information, knowledge and practices). The questionnaire was validated following models available in the literature (Armando et al, 2012;Njilele et al, 2012;Traverso et al, 2007) and validation was performed by systematic analysis of the questionnaire by two sets of judges with expertise in PC and community pharmacies. The first set consisted of ten researchers with expertise in these two areas and the second set consisted of five professors who teach the subject of PC and drug dispensation.…”

Section: Methodsmentioning

confidence: 99%

Pharmaceutical care in Brazilian community pharmacies: Knowledge and practice

Tiago¹,

Camilo²,

Girotto³

et al. 2015

Afr. J. Pharm. Pharmacol.

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This study aimed to assess the pharmacist's knowledge of the concept of pharmaceutical care and verify their practice in relation to this service. It involved a cross-sectional study carried out on community pharmacies in four Brazilian cities and involved pharmacists who work in community pharmacies. The pharmacists' knowledge of the concept of pharmaceutical care and their practice in respect of the service was measured. 486 pharmacies were visited and 112 pharmacists participated in the study. Of these professionals, 41% correctly identified the concept of pharmaceutical care and 70.5% said they perform it in pharmacies. The majority (n = 62) of the professionals followed standard operating procedures and four recorded data on the service offered (patient information, interventions and results). There is evidence that only 2.5% of the professionals effectively carry out the level of pharmaceutical care recommended by the Brazilian guidelines. Pharmacists are not yet ready to perform pharmaceutical care in community pharmacies. It is necessary to review the pharmacists' training and enable the professionals to properly perform this service.

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Desarrollo y validación de un cuestionario de satisfacción de pacientes con el seguimiento farmacoterapéutico en farmacias comunitarias

Cited by 10 publications

References 16 publications

Adaptation and validation of a questionnaire assessing patient satisfaction with pharmacy services in general hospitals

Adaptation and validation of a questionnaire assessing patient satisfaction with pharmacy services in general hospitals

Medicines use review service in community pharmacies in Spain: REVISA project

Pharmaceutical care in Brazilian community pharmacies: Knowledge and practice

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