Design entropy theory: A new design methodology for smart PSS development

Cong, Jingchen; Chen, Chun‐Hsien; Zheng, Pai

doi:10.1016/j.aei.2020.101124

Cited by 41 publications

(24 citation statements)

References 30 publications

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“…We observed that the acquirement of knowledge and technologies arising from the co-creation approach, in conjunction with stakeholder collaboration, can reduce barriers and facilitate the transition to the CE, for the following principal reasons (Figure 6): (1) client satisfaction; (2) consumer awareness of the CE; (3) increased use of sharing platforms; (4) organizational performance improvement; (5) development of smart community; (6) solutions to environmental problems and (7) resolution of dilemmas in IS networks. The following paragraphs deal with each of these potential implications.Client satisfaction: the co-creation approach tends to facilitate the development of solutions for the CE, since it has the potential to accelerate the development cycle of product projects, processes and services, at the same time as improving the experience and satisfaction of users (Pencarelli, 2020; Cong et al , 2020). This can be explained by an enhanced understanding between design solutions and user requirements, a result of the adoption of the co-creation approach at the very beginning of the smart PSS development project (Cong et al , 2020).…”

Section: Discussionmentioning

confidence: 99%

How can open innovation contribute to circular economy adoption? Insights from a literature review

Jesus

Jugend

2021

EJIM

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PurposeDespite the potential of open innovation (OI) to reduce barriers to the adoption of the circular economy (CE), little is known about the integration of the two themes and how OI could contribute to a more sustainable economy. The objective of this study is to investigate how OI can contribute to the adoption of the CE.Design/methodology/approachThis study adopts a systematic review of the literature sampled from the Scopus and Web of Science scientific databases.FindingsThe main findings of the study are (1) the utilization of OI within CE is still a recent phenomenon, one which emphasizes the collaboration between stakeholders and the co-creation approach; (2) the collaboration of stakeholders can be applied to align the objectives of interested parties, in a joint effort to resolve the environmental problems of the three levels of CE and (3) an action-creation approach can be adopted as a strategy to encourage the participation of consumers in the development of environmentally sustainable products, which may favor the transition to the CE.Originality/valueThe article presents the state of the art on the CE guided by OI, highlighting the opportunities and challenges of the correlation between the two themes. The article also shows the theoretical and practical implications for an OI-driven circular economy.

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Section: Discussionmentioning

confidence: 99%

How can open innovation contribute to circular economy adoption? Insights from a literature review

Jesus

Jugend

2021

EJIM

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“…Taking personalized smart wearable devices as an example, Zheng et al (2018) proposed a system design framework for smart PSS service innovation [1]. Cong et al (2020) presents a novel approach that focuses on developing Smart PSS by reducing the design entropy in its closed-loop lifecycle [3]. Considered user requirements, Bu et al (2021) proposed a user-centered design method for Smart PSS with virtual reality technology [4].…”

Section: Reviewmentioning

confidence: 99%

Kano-FBS model: a data-driven innovative design approach for smart product-service system development

Ying

Xiang

Cong

et al. 2022

J. Phys.: Conf. Ser.

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Smart product-service system (Smart PSS), as an emerging digital paradigm, should meet user expectations and optimize their experience with a higher degree of sustainability. As a complex solution bundle with digital technology, its innovative design method differs from the existing method for traditional products. For a reason that massive user-generated data can be collected in the usage stage, which can be utilized to obtain new user requirements and calculate the user satisfaction degree. According to the real-time user preference information, some modules can be upgraded or adjusted in order to extend the lifecycle of the sustainable Smart PSS. Nevertheless, few studies focus on conducting innovative design by concerning massive information collected in the usage stage in a sustainable Smart PSS environment, let alone a novel approach to support the information re-use in product development of other fields. Aiming to fill this gap, a new innovative design methodology is proposed by combining Function-Behavior-Structure (FBS) and Kano model to guide Smart PSS development. User requirements and behaviors are predicted and analysed by forecasting and collecting information from the perspective of information. As an illustrative case study, a self-service medicine vending system is described to explain the proposed approach. This research provides guidance for Smart PSS in the medical field.

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“…Since Smart PSS was first proposed by [9], it has been used in many fields below [10]. Zheng et al (2018) provided a systematical design framework and applied it in the smart medical field [2].…”

Section: Related Workmentioning

confidence: 99%

A data-driven innovative design method for smart product-service systems to achieve mass personalization in rehabilitation

Ren

Xiang

Cong

et al. 2022

J. Phys.: Conf. Ser.

Self Cite

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Smart product-service system (Smart PSS), as an emerging digital paradigm, offers users solution bundles to enhance the digitalization capability of the system by utilizing user-generated data. Massive information can be collected to investigate the dynamic changes of user requirements and assists the developers in designing personalized products and services. Meanwhile, key technologies (i.e. big data analysis and cloud computing) have enabled upgrading the rehabilitation equipment from the traditional physical training device to the personalized smart rehabilitation product-service system. However, few studies focus on gathering and utilizing user-generated physiological data to guide the innovative design of rehabilitation solutions in the Smart PSS environment. To fill this gap, an innovative design method is proposed to guide the Smart PSS development in the personalized rehabilitation field. The presented approach can be divided into three phases: the research phase, the development phase, and the usage phase. A personalized lower limb rehabilitation smart product-service system was described to explain the proposed approach.

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Design entropy theory: A new design methodology for smart PSS development

Cited by 41 publications

References 30 publications

How can open innovation contribute to circular economy adoption? Insights from a literature review

How can open innovation contribute to circular economy adoption? Insights from a literature review

Kano-FBS model: a data-driven innovative design approach for smart product-service system development

A data-driven innovative design method for smart product-service systems to achieve mass personalization in rehabilitation

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