DESIGN OF A PROTOTYPE FOR PERFORMING HOSPITAL BENCHMARKING - Production and Management of Hospital Quality Indicators

Abstract

Introduction: Hospitals are complex organizations and the quality and efficiency of care and the hospital assessment performance are complex features to measure and estimate. Aim: To extract an useful knowledge from hospital databases to develop a hospital dashboard for quality and management indicators and to generate sufficient information, relevant and timely, to assist in decisionmaking processes. Methods: This study was structured with four distinct phases: preliminary study, literature review, definition and development, and evaluation results. Results: The preliminary studies were grouped in production and quality hospital indicators. In 2010 there was a reduction (3.5%) in the total number of episodes, a reduction (30%) on exceptional short LOS episodes, a significant reduction of obstetric complications, and an increase the problems related to clinical coding. Discussion: In a preliminary way, it can be observed the importance in a hospital management of such results synthesized and summarized in groups of production and quality hospital indicators. Conclusion: This work comprises the study of solutions can contribute to the improvement of healthcare delivery, aiming towards management support and the desired hospital operating costs reduction.