Designing a health referral mobile application for high-mobility end users in Indonesia

Abstract

The purpose of this study was to design a suitable mobile application for high mobility medical staff to support the health referral system of Indonesian universal health coverage. Methods: Design science research (DSR) approach were conducted with two iterations. The first iteration was conducted by designing a high-fidelity mockup and evaluating the design using the System Usability Scale (SUS) framework to evaluate the overall usability of the system (n ¼ 48). The second iteration was conducted by designing a running prototype and evaluating the design using the Post-Study System Usability Questionnaire (PSSUQ) framework to evaluate the system's usefulness, information quality, and interface quality (n ¼ 31). For designing the user interface, the eight golden rules guided the process. Results: The results found that the design for the first iteration was good and the second iteration's design was satisfactory to the respondents. The information quality aspects underwent several changes such as the implementation of local language as the users deemed it to be important to help them easily understand and use the system and eventually support their mobility at the health facility.

Restructured society and environment: A review on potential technological strategies to control the COVID-19 pandemic

“…In the pandemic situation, they can assist in number of ways ranging from offering mobile health (M-health) facility to helping farmers in logistics. M-health applications can provide clinical assistance at any time and any location thus, overcoming the geological restrictions and it helps the healthcare workers to provide optimum service via cellular technology (Pinem et al, 2020). As the world is heading towards 5G cellular communication, the Mhealth application would get a tremendous boost.…”

Thai Pregnant Mobile Application: Review and Development Report

“…Pinem et al [45] recently designed a mobile application for highly mobile medical staff to support universal health coverage in Indonesia's health referral system. This app was based on Schneiderman's Eight Golden Rules of interface design and evaluated by means of a usability test.…”

Increasing User Satisfaction of Mobile Commerce using Usability

“…In some instances, the users may encounter increased costs due to smaller screens of mobile devices and encounter unclear interfaces. However, mobile phones continue to be preferred since they are portable, that is; sellers and buyers can perform business transactions and carry out advertisements at anytime and anywhere [30], and users can have a variety of mobile applications [19]. In addition to that, other users prefer smartphones to view images of commodities displayed in online shops, perform shopping via social media platforms such as Facebook and Instagram [31], as well as listen to music and watch videos [32].…”

“…In 2017 [18], the number of internet users in Indonesia was reported to rise to 143 million of the total population. This means that the highest number of Indonesians (more than 50%) possess smartphones [19]. Lazada is an e-commerce website that was launched in March 2012 in Indonesia, Malaysia, the Philippines, Thailand, and Vietnam, all in south-east Asia.…”