Designing an Effective Blockchain-Based Service Supply Chain using Integrated FANP-QFD under Uncertainty

Abstract

This study purposes to identify the key Design Requirements (DRs) for effective Blockchain adoption in the service Supply Chain (SC). It focuses on the challenges as Customer Requirements (CRs), and the best practices as DRs, to overcome the challenges. First, the challenges and solutions were identified by review the literature. Then, the experts were asked to confirm those one that could be related to service SCs. The hybrid approach of Fuzzy Analytical Network Processing (FANP) and Quality Function Deployment (QFD) is applied to prioritize each challenge and solutions based on their relations. Results show that "value chain cooperation" is the most important requirements; and to achieve it, providing processes' details by all stockholders, short-value chain, and collaboration with value chain participants in a non-competitive initiative could be effective, respectively. The research has attempted to identify the non-technical challenges and their related solutions. It prepares an insight for service sector managers to identify and improve the key design requirements that their SC members have to meet for attaining the potential benefits of Blockchain. This paper contributes to the limited amount of empirical research on challenges and solutions of effective applying the Blockchain technology in the service SC.