2020
DOI: 10.3384/diss.diva-165087
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Designing for Resilience : Navigating Change in Service Systems

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Cited by 3 publications
(2 citation statements)
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“…In particular, it is applied to some socially important issues that have different scope of influence in a particular country. One of such problems is certainly corruption, as a serious component of the indicator of success of a particular state and society in the whole (Rodrigues, 2020). Scholars emphasize that the issue of corruption has a direct impact on the state of efficiency of public administration in the state system of any country.…”
Section: Resultsmentioning
confidence: 99%
“…In particular, it is applied to some socially important issues that have different scope of influence in a particular country. One of such problems is certainly corruption, as a serious component of the indicator of success of a particular state and society in the whole (Rodrigues, 2020). Scholars emphasize that the issue of corruption has a direct impact on the state of efficiency of public administration in the state system of any country.…”
Section: Resultsmentioning
confidence: 99%
“…What makes a service inclusive? In the most general view, an inclusive service is designed and delivered to meet the needs, preferences, and functional limitations of a diverse range of users [1,2]. No service, however, can be fully inclusive of any and all users across the complete spectrum of human diversity with respect to their biological, cultural, societal, cognitive and psychological characteristics.…”
Section: Introductionmentioning
confidence: 99%