Designing for user attention: A method for supporting unobtrusive routine tasks

Gil, Míriam; Serral, Estefanía; Valderas, Pedro; Pelechano, Vicente

doi:10.1016/j.scico.2013.03.002

Cited by 7 publications

(5 citation statements)

References 32 publications

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“…Attempts have been made to understand the ways in which health information seekers cope with the unruly structure of the Internet. For example, investigators have examined the general intuitive strategies information seekers use to process complex online information [ 3 - 5 ].…”

Section: Introductionmentioning

confidence: 99%

Characterizing the Processes for Navigating Internet Health Information Using Real-Time Observations: A Mixed-Methods Approach

Perez¹,

Paterniti²,

Wilson³

et al. 2015

J Med Internet Res

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BackgroundLittle is known about the processes people use to find health-related information on the Internet or the individual characteristics that shape selection of information-seeking approaches.ObjectiveOur aim was to describe the processes by which users navigate the Internet for information about a hypothetical acute illness and to identify individual characteristics predictive of their information-seeking strategies.MethodsStudy participants were recruited from public settings and agencies. Interested individuals were screened for eligibility using an online questionnaire. Participants listened to one of two clinical scenarios—consistent with influenza or bacterial meningitis—and then conducted an Internet search. Screen-capture video software captured Internet search mouse clicks and keystrokes. Each step of the search was coded as hypothesis testing (etiology), evidence gathering (symptoms), or action/treatment seeking (behavior). The coded steps were used to form a step-by-step pattern of each participant’s information-seeking process. A total of 78 Internet health information seekers ranging from 21-35 years of age and who experienced barriers to accessing health care services participated.ResultsWe identified 27 unique patterns of information seeking, which were grouped into four overarching classifications based on the number of steps taken during the search, whether a pattern consisted of developing a hypothesis and exploring symptoms before ending the search or searching an action/treatment, and whether a pattern ended with action/treatment seeking. Applying dual-processing theory, we categorized the four overarching pattern classifications as either System 1 (41%, 32/78), unconscious, rapid, automatic, and high capacity processing; or System 2 (59%, 46/78), conscious, slow, and deliberative processing. Using multivariate regression, we found that System 2 processing was associated with higher education and younger age.ConclusionsWe identified and classified two approaches to processing Internet health information. System 2 processing, a methodical approach, most resembles the strategies for information processing that have been found in other studies to be associated with higher-quality decisions. We conclude that the quality of Internet health-information seeking could be improved through consumer education on methodical Internet navigation strategies and the incorporation of decision aids into health information websites.

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Section: Introductionmentioning

confidence: 99%

Characterizing the Processes for Navigating Internet Health Information Using Real-Time Observations: A Mixed-Methods Approach

Perez¹,

Paterniti²,

Wilson³

et al. 2015

J Med Internet Res

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“…same time, location, device, and so on). Furthermore, we are investigating how to apply a previous research work focused on considerate computing [56] studied how to achieve a considerate interaction with users (i.e. disturbing them as less as possible) when executing services.…”

Section: Conclusion and Further Workmentioning

confidence: 99%

A social network for supporting end users in the composition of services: definition and proof of concept

2020

Self Cite

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Nowadays, end users are surrounded by plenty of services that are somehow supporting their daily routines and activities. Involving end users into the process of service creation can allow end users to benefit from a cheaper, faster, and better service provisioning. Even though we can already find tools that face this challenge, they consider end users as isolate individuals. In this paper, we investigate how social networks can be used to improve the composition of services by end users. To do so, we propose a graph-based definition of a social structure, and analyse how social connections can be exploited to both facilitate end users to discover services through browsing these connections, and recommend services to end users during the composition activity. As proof of concept, we implement and evaluate the proposed social network in the context of EUCalipTool, a mobile end-user environment for composing services.

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“…Gil et al 10 and Serral et al 11 extended this framework into the AdaptIO (Adaptive Interaction Obtrusiveness) framework (see Figure 1). AdaptIO was proposed to build ubiquitous and mobile systems capable of adapting its services' interaction obtrusiveness according to the user's situational context.…”

Section: Notification Frameworkmentioning

confidence: 99%

Kind mobile notifications for healthcare professionals

Serral

Valderas

Derboven

2019

Health Informatics J

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The inclusion of the Internet of Things in healthcare is producing numerous automatic notifications for health professionals. These notifications must be delivered in the right moment and in the right way to be appropriately attended, and at the same time, ensuring no important task is interrupted. In this work, we have applied a human-centred design method to deal with this issue. By collaborating with health professionals in Belgium, we have designed and validated DELICATE, a conceptual framework that categorizes the different attention needs for each notification, and links them with the delivery mechanisms that are more appropriate for each particular context. As an aid for designers, we also define methodological guidelines to clearly determine how DELICATE can be used to develop a notification system. Finally, as a proof-of-concept validation of the framework, we have implemented it in an Android application and tested it using real scenarios. This validation has shown that DELICATE can be used to design a notification system that delivers kind healthcare notifications.

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Designing for user attention: A method for supporting unobtrusive routine tasks

Cited by 7 publications

References 32 publications

Characterizing the Processes for Navigating Internet Health Information Using Real-Time Observations: A Mixed-Methods Approach

Characterizing the Processes for Navigating Internet Health Information Using Real-Time Observations: A Mixed-Methods Approach

A social network for supporting end users in the composition of services: definition and proof of concept

Kind mobile notifications for healthcare professionals

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