Designing for user confidence in intelligent environments

Abstract

Intelligent environments aim at supporting and assisting users in their daily activities. Their reliability, i.e., the capability of correctly accomplishing the intended tasks and of limiting or avoiding damage in case of malfunctions, is essential as for any user-facing technology. One aspect of reliability, often neglected, is guaranteeing the consistency between system operation and user expectations, so that users may build confidence over the correct behavior of the system and its reaction to their actions. The paper will review the literature concerning methodologies and tools that directly involve users and have been specifically applied or adopted for intelligent environments, throughout the entire design flow-from requirements gathering to interface design. The paper will then propose, building on top of the previous analysis, a set of guidelines that system designers should follow to ensure user confidence in their intelligent environments.

The user-centred intelligent environments development process as a guide to co-create smart technology for people with special needs

“…Pennings et al [20] reported that success of an intelligent environment is mainly determined by the extent to which it is adopted by users. Corno et al [7] carried an extensive literature review on the involvement of users in the research, design, development, and validation of intelligent environments over the last 15 years. They also emphasized that IEs should be built with the users in mind and made a strong case for user-appreciated systems.…”

Evaluating Challenges and Adoption Factors for Active Assisted Living Smart Environments

“…A growing number of studies have emphasized the importance of participatory and user-centered design since decisions on solutions' design, made independently of users can reduce user acceptance ( 36 – 38 ). Yet, a technocentric approach still seems to persist in AAL developments, resulting in solutions that are high-tech but have low impact for end users ( 39 – 41 ). Participatory design and collaboration among the different stakeholders and end users need to be reinforced in projects and policies when developing smart living environments.…”

Co-creation of Smart Technology with (and for) People with Special Needs

“…Pennings et al (2010) reported that success of an Intelligent Environment is mainly determined by the extent to which it is adopted by users. Corno et al (2015) carried out an extensive literature review on the involvement of users in the research, design, development and validation of intelligent environments over the last 15 years. They also emphasised that IEs should be built with the users in mind and made a strong case for user-appreciated systems.…”