Designing Predictive Models for Customer Recommendations During COVID-19 in the Airline Industry

Lee, Carmen Kar Hang; Leung, Eric Ka Ho

doi:10.1109/tem.2022.3211767

Cited by 5 publications

(1 citation statement)

References 65 publications

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“…For example, the terminal building processing passengers from the landside to the airside, and vice versa, as well as all the restaurants and shops inside its facilities [79]; that is why cleaning and hygiene measures must be a priority and not just a necessity. From an airline point of view, to restore passengers' confidence in air travel, it is important for airline operators to implement cleaning, hygiene, and safety measures, such as safety delivery systems for food and beverages, mass disinfectant treatments, disinfecting aircrafts with ultraviolet light, and touchless technologies at airports, amongst many others [80]. Cleaning and hygiene protocols are subject to change and may be enhanced as new information about the virus becomes available.…”

Section: Cleaning and Hygiene Activities Should Remain A Priority At ...mentioning

confidence: 99%

Cleaning and Hygiene in the Air Transport Industry after the COVID-19 Pandemic

Florido-Benítez

2023

Hygiene

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Bearing in mind the socio-economic consequences of COVID-19 on airports and passengers, this study considers cleaning and hygiene a top priority in airports and airlines’ operating processes. Both airport operators and passengers should be aware that the COVID-19 pathogen has not yet gone away and, thus, continues to spread despite mass vaccination. In this context, this paper’s objective is to show the importance of cleaning and hygiene in the air transport industry to encourage the passengers’ confidence in making decisions to travel on commercial airlines and help airport and airline operators make better decisions in their efforts to improve the cleaning and hygiene protocols. Passengers’ awareness of hygiene and cleanliness has increased, but unfortunately, airports and airlines have reduced cleaning and hygiene activities to save costs. Although there is much to do to help the aviation sector recover, we also see plenty of reasons to be optimistic about the air transport industry’s future, as long as airport and airline operators can guarantee an adequate quality of service with regard to cleaning and hygiene in order to ensure passengers’ safety and well-being. Airports and airlines cannot lower their guard because the SARS, H1N1, MERS, and COVID-19 viruses remain active in society.

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Section: Cleaning and Hygiene Activities Should Remain A Priority At ...mentioning

confidence: 99%