Designing Systems in a Fine‐Grained and Inclusive Way, by Integrating Service Design within Futures Studies and Foresight

Abstract

This paper evaluates the human‐centric, systemic and near future‐driven components of Service Design to understand how they can work within a Future Studies and Foresight (FSF) framework. Expanding on empirical evidence gathered from a case study with renters and shareowners in Danish cooperative housing associations (Andelsboligforeningen), the paper looks at how the application of Service Design – within Future Studies and Foresight (FSF, hereafter) – can facilitate a fine‐grained and inclusive rebuilding of our socio‐technical systems in a way that allows end‐users to understand and engage with them more productively. The paper provides a theoretical reflection on the gestalt emerging from bridging Service Design and FSF and how this can inspire and establish strategic viewpoints on how to co‐design complex systems embedded in different socio‐technical dimensions.