“…The results of the study shed some light on how organisations can better facilitate employees’ IWB (De Jong, Parker, Wennekers, & Wu, ), particularly in the context of public sector services (Bankins et al., ; Bos‐Nehles et al., ). It also provides empirical evidence to refocus on task characteristics and social support of work design, given the increasing complexity of work (Parker & Zhang, ). The study thus offers further contributions in terms of examining the new context of work (Oldham & Hackman, ; Parker et al., ; Parker et al., ) involving task characteristics, social support, and proactive personality in facilitating IWB.…”