Determining Customer Satisfaction in the Real Estate Management Sector in Riga

Puķīte, Iveta; Geipele, Sanda

doi:10.1515/bjreecm-2017-0017

Cited by 5 publications

(4 citation statements)

References 10 publications

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“…In reconstruction efforts conducted in a paternalistic, philanthropic way or with a community-based approach as a means of attaining long-term sustainability after a natural catastrophe, community plays important role in planning and development process (Geipele & Auziņš, 2015;Geipele et al, 2021;Puķīte & Geipele, 2017). The Centre for Research on the Epidemiology of Disasters (CRED) in Brussels, Belgium, reports that India is the most impacted nation in South Asia.…”

Section: Post-disaster Housing Reconstructionmentioning

confidence: 99%

Problems and Possible Solutions of Post-Disaster Housing Reconstruction Projects in India

Sanchaniya

Somrajan

Geipele

2023

Baltic Journal of Real Estate Economics and Construction Management

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Natural disasters occur often around the globe and result in significant loss of life and property. Over the last two decades, there has been a remarkable rise in extreme weather events that have the potential to wreak devastation on the planet. Frequently, disaster-affected regions needed to enhance their capacity for rebuilding, requiring more experienced and competent personnel to oversee the projects. Post-disaster reconstruction (PDR) is a complicated and difficult procedure requiring a variety of distinct and well-coordinated actions. The purpose of this research is to examine the effect of disasters, analyse the problems associated with post-disaster housing reconstruction projects in India, and provide potential solutions. A standardised questionnaire was used to gather data from a purposeful sample as part of a quantitative methodology. The analysed data reveal that institutional procedures, rebuilding techniques, project execution, and stakeholder management all contribute to the effective implementation of post-disaster home reconstruction projects.

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Section: Post-disaster Housing Reconstructionmentioning

confidence: 99%

Problems and Possible Solutions of Post-Disaster Housing Reconstruction Projects in India

Sanchaniya

Somrajan

Geipele

2023

Baltic Journal of Real Estate Economics and Construction Management

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“…Puķīte and Geipele (2017) Emphasized on: the assessment of essential elements on customer satisfaction; necessary impact on future operations for real estate companies; and to assess customer satisfaction of a company that provides dwellings. …”

Section: Literature Reviewmentioning

confidence: 99%

Investigating the causes of increasing consumer demand for real estate housing in Bangladesh

Parvez

Rana

2021

IJHMA

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Purpose The purpose of this paper is to find out the causes of increasing population in the real estate area. The demographic in information of the respondents and the level of satisfaction was also carried out for this study. Design/methodology/approach The authors use both primary and secondary data. Total 329 respondents were surveyed at the real estate area after completing sample size determination. Secondary data was collected from journals, real estate offices and papers. After that, using regression and correlation analysis, the data was analyzed and finalized. Findings This study identified migration as the most critical variable. The study determined ten hypotheses and only accepted two. By that, this study finds out the causes of the increasing demand of plots and flats in real estate. Originality/value This study will work as a baseline study for the real estate sector in Bangladesh. Most of the research on Bangladesh’s real estate is done mainly on real estate market assessment and consumer satisfaction. Nevertheless, this study will find out the causes of the increasing population in real estate.

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“…Meanwhile, dissatisfied customers will file complaints and spread their dissatisfaction to their relatives. Recently, there has been a rampant spread of bad news related to customer dissatisfaction on public channels such as social media, where bad news spreads faster in the public environment and affects the company's brand image (Puķīte & Geipele, 2017). If this happens, the brand image of the developer will be affected.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of Home Product Quality Using the Importance-Performance Analysis Method at PT. Galaxy Alam Semesta

Prasetya,

Rachmawati

2024

jist

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Government support for the property sector through incentive policies, such as the Ministry of Finance Regulation on Government-Borne Value Added Tax (VAT-GOV) on properties, was reintroduced in 2024 to boost economic growth, focusing on the delivery of new landed houses and new apartment units. In this context, property and real estate companies are required to maintain customer satisfaction, which is the key to the company's success. Customer satisfaction not only reflects product quality but also influences the company's brand image. To understand customer satisfaction with product quality, particularly landed houses, PT. Galaxy Alam Semesta conducts periodic surveys of its customers. However, survey results from the first semester of 2023 indicated that customer satisfaction with the quality of houses was still below the company's standards. Therefore, this research aims to evaluate the quality of PT. Galaxy Alam Semesta's houses using the Importance-Performance Analysis method. This research will identify attributes that need quality improvement priority, with the hope of enhancing customer satisfaction and the company's image, as well as utilizing the House of Quality to determine the priority of these improvement proposals. The analysis results indicate that the attributes requiring quality improvement priority are even and non-streaky paint, straight wall corners, even wall and ceiling surfaces, smoothly and easily operable doors and windows, neat and even paint and sealant, even tile installation, and precise and neat installation of door and window accessories. From the analysis of the proposed improvement, five main priorities were identified: increasing the frequency of supervision and inspection to ensure compliance with quality standards, setting limits on the number of units overseen by building supervisors, using higher quality paint, evaluating the quality of door accessories and tile materials, and conducting regular evaluations and selections of contractors.

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Determining Customer Satisfaction in the Real Estate Management Sector in Riga

Cited by 5 publications

References 10 publications

Problems and Possible Solutions of Post-Disaster Housing Reconstruction Projects in India

Problems and Possible Solutions of Post-Disaster Housing Reconstruction Projects in India

Investigating the causes of increasing consumer demand for real estate housing in Bangladesh

Evaluation of Home Product Quality Using the Importance-Performance Analysis Method at PT. Galaxy Alam Semesta

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