Determining Factors Regarding the Satisfaction of Hospitalized Patients in a Public Health Unit

Abstract

For the public health system in Romania, the opinion of patients and one of the doctors has become an important source of information in detecting problems and developing effective action plans to improve the quality of medical services. Subjects were included in the cross-sectional study conducted through qualitative and quantitative methods. From a total of 592 hospitalized patients between October 2021 and March 2022, 41% completed the satisfaction evaluation questionnaires. According to the obtained results, it is found that socio-demographic variables influence the level of satisfaction of hospitalized patients. Thus, women tend to have a lower level of satisfaction than men, in terms of the quality of accommodation and food and pay more attention to communication with the attending physician. Both men and women had a satisfactory overall impression of the quality of care received at discharge. There was also an increased level of satisfaction for rural patients in all areas, but lower scores for patients with higher education, who were less satisfied with the quality of accommodation, food and cleanliness. In conclusion, when conducting a patient satisfaction survey, one must be aware of the effect of many variables on patient responses.

Quality Assessment Methods Regarding the Processing of the Patient Feedback Questionnaire Form an Emergency County Hospital - Case Study

“…Studies show that there are sociodemographic variables that influence the level of satisfaction of hospitalized patients in terms of the quality of accommodation and food, such as the patients' background or their studies (5). From the statistics regarding the employee questionnaire, for 2020 and 2021, we notice that the patients were very satisfied with the cleaning of the hospital, because the management of the cleaning company changed and following some controls from DSP, all the cleaning company staff was trained.…”