Determining the Income Differences and Complaint Behavior Among Automobile Repairs and Service Consumers in Shah Alam, Malaysia

Mat, Azmi; Said, Aini Mat; Bakar, Elistina Abu; Kori, Nur Liana; Munir, Zarina Abdul

doi:10.1016/s2212-5671(16)30087-9

Cited by 6 publications

(2 citation statements)

References 21 publications

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“…In addition, the researchers also found that online reviews have a certain impact on consumer behavior. Based on the analysis of literature on the impact of online reviews on users' consumption behavior (Chatterjee, 2001 ; Vermeulen and Seegers, 2009 ; Hao, 2010 ; Zhang and Xu, 2012 ; Xiong, 2014 ; Ju, 2017 ; Ma, 2017 ; Lu and Hu, 2019 ), we find that needs information in online reviews also has an impact on users' consumption behavior. However, researchers in this field mostly studied the influence of online comments on users' consumption behavior from the perspective of the length of online comments, users' emotional tendency of comments in online reviews, and users' star rating in online reviews.…”

Section: Literature Reviewmentioning

confidence: 89%

Grounded Theory-Based User Needs Mining and Its Impact on APP Downloads: Exampled With WeChat APP

Chen

Zhang²,

Yang³

et al. 2022

Front. Psychol.

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Software development is an iterative process from designing to implementation, and to testing, in which product development staff should be closely integrated with users. Satisfying user needs effectively is often the pain point for developers. In order to alleviate this, this paper manages to establish the quantitative connection between users' online reviews and APP (Application Program) downloads. By analyzing user online comments, companies can dig out user needs and preferences. This could benefit them by making accurate market positioning of their APP products, and therefore iteratively innovating products based on user needs, which hopefully will increase the volume of APP downloads. This paper regards WeChat APP during 47 updates periods as the research object. Based on Grounded Theory, user needs are extracted after data cleaning. Next, by using semantic analysis and word frequency analysis, we are able to obtain the implicit feedbacks such as emotion tendency, satisfaction and requirements lie under online reviews. Then, we construct a quantile regression model to study the impact of users' online reviews on downloads based on the influencing factors we extracted so as to provide a decision basis for enterprises to iteratively update their products. Results show that: (1) Generally speaking, needs of WeChat users mainly focus on performance, reliability, usability, functional deficiency, functional insufficiency, and system adaptability; (2) For those APP versions with relatively fewer downloads, user needs are mostly about functional deficiency, followed by functional insufficiency, performance, usability, and system adaptability. At this stage, it is found out that users' emotion tendency and user satisfaction significantly affect the volume of downloads; (3) When the volume of APP downloads is moderate, the user needs are functional deficiency, functional insufficiency, and system adaptability. While under this circumstances, users' star ratings have a significant impact on downloads; (4) In addition, when the volume of App downloads is high, user needs are performance, usability, and system adaptability. Our methods effectively extract users' requirements from online reviews and then successfully build up the quantitative connection between the implicit feedbacks from those requirements and APP downloads.

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Section: Literature Reviewmentioning

confidence: 89%

Grounded Theory-Based User Needs Mining and Its Impact on APP Downloads: Exampled With WeChat APP

Chen

Zhang²,

Yang³

et al. 2022

Front. Psychol.

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“…Here, the dealers collect a variety of information regarding the financing methods and the methods of repayment that can be evaluated on different terms of repayment. Several consumers option for the direct methods of financing through the Islamic and conventional methods of financing (Mat et al, 2016). According to the analysis of Hanif (2018), there is a significant difference between the perception of the people towards the methods of Islamic and conventional banking due to the difference in style and methods of financing used for the particular method.…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Affecting Car Financing: A Case Study of Conventional & Islamic Banks in Hyderabad Pakistan

2019

RJFA

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In present market scenario where competition forces the firms to introduce new products in order to be competitive and profitable in uncertainties, financial institutions offering car financing are facing tough competition. In order to maintain their market share they offer different options for car financing for different types of customers. This study aimed to find out factors influencing car finance behavior and investigates whether religiosity play any significant role for selecting a religion oriented financial product. Theory of planed behavior was applied to assess whether religious beliefs affect the car financing decision? Primary data of 200 walk-in customers of conventional and Islamic banks (located on different sites of Hyderabad, Pakistan) were collected through non-probability (convenience) sampling. The results showed that the intention to opt for Islamic car finance is heavily influenced by religiosity. While on the other hand perceived behavioral control strongly influences the intention to finance a car from conventional banks. This research confirmed the hypotheses where Perceived Behavioral Control (PBC) affects the intentions of customers of conventional banks while in the case of Islamic finance the hypothesis the effects of PBC on intentions of customers of Islamic Banks is rejected.

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Service value and retention: Does gender matter?

Darley

Luethge

2019

Journal of Retailing and Consumer Services

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Determining the Income Differences and Complaint Behavior Among Automobile Repairs and Service Consumers in Shah Alam, Malaysia

Cited by 6 publications

References 21 publications

Grounded Theory-Based User Needs Mining and Its Impact on APP Downloads: Exampled With WeChat APP

Grounded Theory-Based User Needs Mining and Its Impact on APP Downloads: Exampled With WeChat APP

Factors Affecting Car Financing: A Case Study of Conventional & Islamic Banks in Hyderabad Pakistan

Service value and retention: Does gender matter?

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