Development of a maturity model for demand and capacity management in healthcare
Karin Myrberg,
Malin Wiger,
Annica Björkman
Abstract:Background
The aim of this paper is to develop a maturity model (MM) for demand and capacity management (DCM) processes in healthcare settings, which yields opportunities for organisations to diagnose their planning and production processes, identify gaps in their operations and evaluate improvements.
Methods
Informed by existing DCM maturity frameworks, qualitative research methods were used to develop the MM, including major adaptations and addit… Show more
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