Development of Consumers Management System via Face Classification

Abstract

To improve consumer experience and overall retail management, physical retailers may adapt consumer behaviour management systems using artificial intelligence to imitate the capability of consumer behaviour tracking in online shopping into physical retail. The proposed consumer behaviour management system consists of two parts - face recognition and consumer tracking at an area of interest. Both will be combined to produce a summary of individual customer’s visits to the shop. This information can be used to improve consumers experience and optimize retailer’s management. The developed system can track consumers’ movement inside the shop and summarize their whereabouts according to areas of interest. The face classification system via FaceNet has around 56.67% accuracy with 27.89% mean confidence. The tracking performance shows a consistent performance with a total standard deviation of 4.36 seconds. With the consumers’ analysis graph, retailers may pinpoint which area that was always frequented by their customers and take suitable actions with that information

Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia

“…On the other hand, this study found that visitor management via mobile application usage has a significant positive impact on resident satisfaction (β 5 0.758, p-value 5 0.000). This study findings show that residents living at strata properties demand effective visitor Coding and questions Factor loading AVE Alpha Skew Kurt VM3: Visitors' arrival and departure data via application is effective and helps the property management provide better services (Oktaviandri and Foong, 2019;BK and Akshay, 2021; 0.893 À1.094 0.800…”

“…, 2019). According to Oktaviandri and Foong (2019), visitor management integration in mobile applications refers to a system that tracks the real-time activity of visitors in residential properties, enhancing monitoring capabilities. Without a property management application, visitors in high-rise condominium and strata properties must manually register themselves at the guard house and provide identification documents such as a driving licence.…”

“…The application helps residents and property *---------------management to efficiently monitor visitors' movement within the residency (Oktaviandri and Foong, 2019;BK and Akshay, 2021; 0 management through an application, which positively contributes to residents' satisfaction. This is supported by a study by Shamsudin et al (2016), where the authors indicate that visitor management via mobile application enables property managers and guardhouses to save time and effectively deliver their services.…”

“…Property management mobile applications are designed to provide an automated system for gated and guarded residential neighbourhoods, enabling residents to monitor visitors' online access rather than physical struggle (Abd Razak et al, 2019). According to Oktaviandri and Foong (2019), visitor management integration in mobile applications refers to a system that tracks the real-time activity of visitors in residential properties, enhancing monitoring capabilities. Without a property management application, visitors in high-rise condominium and strata properties must manually register themselves at the guard house and provide identification documents such as a driving licence.…”

“…The application enables the guard house to permit/ prevent access to visitors who are known or unknown to residents (Oktaviandri and Foong, 2019;BK and Akshay, 2021; 0.852 À0.961 0.689…”