Development of Management Methodology for Engineering Production Quality

Gorlenko, Oleg; Miroshnikov, Vyacheslav; Borbatc, N

doi:10.1088/1757-899x/124/1/012012

Cited by 6 publications

(5 citation statements)

References 2 publications

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“…Company A chose to keep the MR position, but with active participation by the other top managers regarding quality issues. Gorlenko et al (2016) and Chiarini (2017) emphasized the importance of companies' decision regarding whether or not the MR role should be kept by always considering their structural and cultural characteristics.…”

Section: Integrated Managementprocess Approachmentioning

confidence: 99%

“…However, commitment to quality through strong leadership is strengthened (ISO, 2015b). It is the role of top management to become aware of the concepts regarding the QMS and its processes (Gorlenko et al , 2016).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Understanding activities as integrated processes that function as a system helps to achieve more consistent results (Murray, 2016). In order to continuously monitor and improve the effectiveness of a QMS, the organization's various processes must be managed by considering interfaces and interdependencies between them, so that the system can be optimized as a whole (Gorlenko et al , 2016; Hunt, 2016).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

Barbosa

Oliveira

Machado³

et al. 2021

BIJ

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PurposeThis study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study.Design/methodology/approachThis article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not.FindingsThe main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of São Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs.Practical implicationsThe practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement.Originality/valueThe main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The “lessons learned” will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems).

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Section: Integrated Managementprocess Approachmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

See 1 more Smart Citation

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

Barbosa

Oliveira

Machado³

et al. 2021

BIJ

View full text Add to dashboard Cite

show abstract

“…É papel da alta direção se conscientizar sobre os conceitos envolvidos no SGQ e seus processos. Já como forma de avaliar os indicadores de funcionamento e eficácia do SGQ, como exigido pela norma em seu nono item, aconselha-se definir os clientes do processo, definir seus requisitos e expectativas desses clientes e estabelecer indicadores de desempenho para seu monitoramento (GORLENKO et al, 2016).…”

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“…Se ela mostrar que o sistema funciona de forma eficaz, ainda assim poderão ser tomadas medidas a fim de aumentar seu desempenho ainda mais. Se os resultados da análise revelarem que o sistema operacional é ineficaz ou menos eficaz que o desejado, é necessário identificar inconsistências e suas causas e desenvolver e implementar um conjunto de medidas para melhoria deste cenário (GORLENKO et al, 2016).…”

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Nova norma ISO 9001: 2015 - Estudo sobre seus impactos e perspectivas sobre as empresas industriais

Morais

Oliveira

2017

Anais Do Encontro Nacional De Engenharia De Produção

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Com o intuito de atender às recentes transformações, a ISO 9001 apresentou sua mais recente versão, a ISO 9001: 2015, trazendo à tona novas abordagens organizacionais, conceitos e impactos. O objetivo deste trabalho é identificar os potenciais impactos da norma ISO 9001: 2015 sobre as empresas industriais certificadas segundo a versão anterior (ISO 9001: 2008) e verificar como estas empresas estão se preparando para a certificação desta nova versão. O trabalho foi realizado sob uma abordagem qualitativa utilizando-se o método de Estudos de Casos Múltiplos, realizados em duas empresas industriais do Vale do Paraíba. As principais mudanças propostas pela nova versão da norma estão sintetizadas no trabalho. Os resultados obtidos servirão como base para as empresas que estão em processo de certificação.

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Risk and ISO 9001: A Systematic Literature Review

Martins

Silva

2019

Industrial Engineering and Operations Management I

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Development of Management Methodology for Engineering Production Quality

Cited by 6 publications

References 2 publications

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

Nova norma ISO 9001: 2015 - Estudo sobre seus impactos e perspectivas sobre as empresas industriais

Risk and ISO 9001: A Systematic Literature Review

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