Development of performance indicators for small Quebec drinking water utilities

Coulibaly, Housseini D.; Rodrı́guez, Manuel J.

doi:10.1016/j.jenvman.2004.07.003

Cited by 33 publications

(16 citation statements)

References 14 publications

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“…Most water suppliers monitor various performance indicators (for example, see Coulibaly andRodriguez 2004 or Marques andMonteiro 2001) but there is little research examining what such information means to consumers. A study by Johnson (2003) found that overall assessments of water supply quality or supplier performance did not change as a result of receiving different types of water quality reports, with prior general beliefs about risk being more significant than the content or format of water quality reports in influencing concern about water quality.…”

Section: Consumer Expectations and Priorities For The Water Industrymentioning

confidence: 99%

Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry

Chenoweth

Barnett

Capelos

et al. 2010

Water Resour Manage

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Models approaching consumer expectations of their water supplier from a risk perspective suggest that consumers primarily and overwhelmingly want safe drinking water supply. In this study consumer preferences in the water sector are investigated in two contrasting case studies: Cyprus, where there have been significant quantity and continuity of supply issues, and Riga, where there have been water quality issues. While water quality is undoubtedly the main priority of water consumers in Riga, in Cyprus consumers indicate that they prioritise a more reliable service even though many are sufficiently dissatisfied with water quality that they do not drink the tap water. The analysis of consumer attitudes in the two case studies suggests that when water supply is unreliable, reliability takes precedence; once it is reliable quality issues come to the fore

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Section: Consumer Expectations and Priorities For The Water Industrymentioning

confidence: 99%

Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry

Chenoweth

Barnett

Capelos

et al. 2010

Water Resour Manage

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“…The remaining indicators are organized into groups pertaining to the various processes in the company, from drinking water production to wastewater treatment. In these groups, the indicators in the report are not further classified, but here they have been roughly categorized to give an idea of what aspects the entire set of process-related indicators captures: operations (17), service quality (13), environment (12), and economic factors (7). Stockholm Water has also developed a customer satisfaction index, built up by the simple addition of two environmental and eight service indicators on a yearly basis [55].…”

Section: Present Use Of Indicatorsmentioning

confidence: 99%

On Prerequisites for the Application of Sustainable Development Indicators in Urban Water Management

Palme

2010

Sustainability

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Semi-structured interviews with 47 key actors were conducted in Swedish water utilities on why Sustainable Development Indicators (SDIs) are or are not used. Important influencing aspects identified included organizational inertia, social capital, the national water sector and authorities. Divergent views of SD and indicators appear to hinder SDI initiatives. Possible explanations are that: (a) not all actors look at decision-making as the kind of rational process the focus on indicators implies, and (b), Swedish urban water systems are widely regarded as sustainable. The water sector itself and regulation are identified as the strongest potential drivers for increased use of SDIs.

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“…Accordingly, the population to be urgently deserved with safe drinking water is the rural one [2][3][4]. Rural communities are not similar in their size, technical equipment and geographic distribution [5][6][7][8][9][10][11]. For example, in the Republic of South Africa close to five million people live in widely scattered remote small rural communities of often less than 100 people [11].…”

Section: Introductionmentioning

confidence: 99%

Metallic iron for safe drinking water worldwide

Noubactep¹

2010

Chemical Engineering Journal

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a b s t r a c tA new concept for household and large-scale safe drinking water production is presented. Raw water is successively filtered through a series of sand and iron filters. Sand filters mostly remove suspended particles (media filtration) and iron filters remove anions, cations, micro-pollutants, natural organic matter, and micro-organisms including pathogens (reactive filtration). Accordingly, treatment steps conventionally achieved with flocculation, sedimentation, rapid sand filtration, activated carbon filtration, and disinfection are achieved in the new concept in only two steps. To prevent bed clogging, Fe 0 is mixed with inert materials, yielding Fe 0 /sand filters. Efficient water treatment in Fe 0 /sand filters has been extensively investigated during the past two decades. Two different contexts are particularly important in this regard: (i) underground permeable reactive barriers and (ii) household water filters. In these studies, the process of aqueous iron corrosion in a packed bed was proven very efficient for unspecific aqueous contaminant removal. Been based on a chemical process (iron corrosion), efficient water treatment in Fe 0 beds is necessarily coupled with a slow flow rate. Therefore, for large communities several filters should work in parallel to produce enough water for storage and distribution. It appears that water filtration through Fe 0 /sand filters is an efficient, affordable, a flexible technology for the whole world.

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Development of performance indicators for small Quebec drinking water utilities

Cited by 33 publications

References 14 publications

Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry

Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry

On Prerequisites for the Application of Sustainable Development Indicators in Urban Water Management

Metallic iron for safe drinking water worldwide

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