Development of the Standardization System in an Organization

Klochkov, Yury; Papic, Ljubisa; Буткевич, Р. В.

doi:10.1142/s0218539317400046

Cited by 23 publications

(4 citation statements)

References 14 publications

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“…The education experience can be made consistent but should not be relegated to just being standardised (i.e. processes kept within a set of guidelines) as it will reduce competitiveness (Klochkov, Papic and & Butkevich, 2017). While standardisation aims to achieve a consistent level of quality, this is less of an easy task in the academy.…”

Section: Standardisationmentioning

confidence: 99%

The student as customer and quality in higher education

Calma

Dickson-Deane

2020

IJEM

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PurposeThis paper explores some management concepts and how applying these concepts from business to higher education can be problematic, let alone incompatible, particularly in relation to measuring quality in higher education.Design/methodology/approachIt provides a conceptual understanding of the literature on quality in the higher education context. It does so by examining the literature on students as customers, customer expectations, customer satisfaction and other management theories that have been applied to higher education.FindingsIt argues that the current bases for perceiving quality such as meeting customer expectations, satisfying the customer, ensuring quality control, meeting standards and assessing the cost associated with poor quality are in disagreement with the principal aims and measures of quality in higher education.Research limitations/implicationsThis paper can certainly benefit from many other concepts in business that have been applied in higher education, which it lacks. It only focussed on a number of key and popular ideas in management theory that have been used in higher education more broadly.Practical implicationsStudent-focussed quality initiatives can be devoid of the student as customer concept. How programs, subjects and experiences are curated can be solely for the purpose of continuous improvement. Second, universities that choose to treat the student as a customer may find it beneficial to apply a relationship marketing approach to higher education. Lastly, those against the student as customer concept may focus on the long-term impact of quality initiatives such as promoting lifelong learning, building long-term relationships with alumni and employers and those that further promote academic integrity.Originality/valueSome considerations have been offered. These considerations revisit the basic notions of teaching and learning in higher education. It puts an emphasis on sidestepping the student as customer metaphor, that learning is not expressed in dollar terms, and that the quality of the student experience cannot be measured by student evaluation alone because it is felt much later in life.

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Section: Standardisationmentioning

confidence: 99%

The student as customer and quality in higher education

Calma

Dickson-Deane

2020

IJEM

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“…Separately, it should be noted that the targets indicators are presented in the absolute units of measurement (number of defects), using a guarantee database. However, the practice of a competitive market shows that the volumes of products sold can change from year to year (Aaker, 2009;Stylidis et al, 2014;Klochkov et al, 2017). In times of crisis, falling sales can be very significant, and if there are no sales, then there is nothing to service, and there are no defects.…”

Section: Traditional Approach To Strategic Planning Of Cars Quality Imentioning

confidence: 99%

Strategic Planning of Cars Quality in Operation

Aydarov

Kozlovskiy

Vakhnina

et al. 2019

Transport and Telecommunication Journal

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Attainment of high competitiveness indicators of products and services is a natural goal of each enterprise. This goal stems from the desire of stakeholders to ensure the continuous, long-term development of a company and the high performance of labour results. However, the market has leaders and outsiders for various reasons. And the outsiders can be decently prepared in organizational and technical terms. But something prevents them from successfully developing. In addition, a decision of methodological and analytical tasks is not cheap. Competent experts, relevant technical and technological support of the process, and, most importantly, the conditions for creative work are required. It is necessary effective management decisions based on the detailed analysis of warranty period of cars operation for solving main problems related to the quality and products competitiveness. Similar analytical activity is helping to improve the life circle processes, creates the opportunities to enhance customer satisfaction and sustainable development of automakers. The research has updated a problem of design and realization effective analytical tools for an appointment the quality objectives for the automotive corporations. This paper presents the results of development and implementation of the new approach to the strategic planning of products competitiveness and setting the quality objectives by the example of automotive industry.

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“…One aspect of the complex relationship between the construction and management of infrastructure and the development of state-level political administration is standardization in the form and organization of large-scale public projects, such as agricultural systems, road networks, and domestic residences. Standardization is a fundamental mechanism of coordination and control used by both ancient and modern states (Klochkov et al 2017; Russell 2013; Scott 1999; Scott and Bhatt 2001). Standardization of social, political, and economic structures incorporates new groups into state procedures, facilitates intergroup transactions, configures corporate labor projects, and establishes structural and behavioral similarities among subject populations.…”

mentioning

confidence: 99%

Chimú–Inka Segmented Agricultural Fields in the Jequetepeque Valley, Peru: Implications for State-Level Resource Management

Dillehay

Kolata

Ortloff³

et al. 2022

Latin Am. antiq.

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In this study, we analyze extensive segmented and standardized agricultural fields in the marginally productive terrain of the Pampa de Guereque in the Jequetepeque Valley on the north coast of Peru. Although portions of the associated canal system were constructed continuously from late Formative to Chimú times, the segmented fields date to the late Chimú–Inka period and were only partially finished, apparently never fully used, and ultimately abandoned. We provide description of field plots and irrigation canals and discuss the implications of state-level construction and labor management of the fields, as well as the probable reasons for their abandonment.

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Development of the Standardization System in an Organization

Cited by 23 publications

References 14 publications

The student as customer and quality in higher education

The student as customer and quality in higher education

Strategic Planning of Cars Quality in Operation

Chimú–Inka Segmented Agricultural Fields in the Jequetepeque Valley, Peru: Implications for State-Level Resource Management

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