Dienstleistungsmanagement

Haller, Sven; Wissing, Christian

doi:10.1007/978-3-658-28509-8

Cited by 28 publications

(2 citation statements)

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“…Scholars in Information Systems Research [2–4] define this sub‐sector as the business of advising clients on how to conduct the digitalisation of their business processes. IT consulting is a highly integrative and knowledge‐intensive activity strongly depending on the qualifications of both consultants and clients [1, 5]. In turn, consultants, especially their knowledge, experience, and current location, have a significant impact on the effectiveness, the efficiency, and the quality of the IT consulting service provisioning process.…”

Section: Introductionmentioning

confidence: 99%

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Characterising the digital transformation of IT consulting services–Results from a systematic mapping study

2022

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Currently, the digital transformation of the provisioning of IT consulting services to clients forces many companies to reinvent their business models. While the importance of digital transformation is well recognised, very little has been done until now to closely examine the concepts characterising this phenomenon in the domain of IT consulting. This paper aims at mapping out what is currently known in scientific literature about the digitalisation of IT consulting service provisioning and its characterising concepts and approaches. Analysing 20 selected articles, we identified 10 concepts characterising the digital IT consulting and 14 areas considered to be candidates for inclusion in the design of digital IT consulting services. Moreover, we found only one approach to the digitalisation of service provisioning that was empirically evaluated. We conclude that (i) the digital transformation is multifaceted and characterised through many aspects; (ii) digital IT consulting services are primarily explored from business perspective, while research of stakeholders' needs, technical requirements, and designs of relevant artefacts is scarce; (iii) while individual solutions and practices that worked in real‐world contexts are reported, very little empirical evaluation was done. Finally, we reflected on the limitations and on the theoretical and practical implications of this work.

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Section: Introductionmentioning

confidence: 99%

“…IT consulting is a subsector of the service industry [1]. Scholars in Information Systems Research [2–4] define this sub‐sector as the business of advising clients on how to conduct the digitalisation of their business processes.…”

Section: Introductionmentioning

confidence: 99%