Diffusion of innovation in the public sector: Twitter adoption by municipal police departments in the U.S.

Anderson, Megan; Lewis, Kieran; Dedehayir, Ozgur

doi:10.1109/picmet.2015.7273207

Cited by 17 publications

(7 citation statements)

References 47 publications

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“…Twitter mengizinkan informasi sederhana diseminasi (misalnya pengumuman rapat, laporan penutupan jalan) serta kapasitas untuk komunikasi dua arah antara wargapemerintah. Pemerintah dan warga sama-sama membutuhkan sumber daya yang cukup untuk menerapkan dan memanfaatkan twitter (Anderson, 2015;Gao & Lee, 2017;Khan, Yoon, Kim, & Park, 2014). Penelitian mengenai twitter pada sektor publik telah banyak di lakukan di luar Indonesia salah satunya penelitian dari Kumar (2016)…”

Section: Pendahuluanunclassified

Keterlibatan Warga Terhadap Akun Twitter Pemerintah Provinsi Jawa Tengah, Jawa Timur, Jawa Barat : Analisa Data Mining

Purwadi

Kismartini

Astuti

et al. 2021

j. gov. soc. politicol.

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This article focuses on citizen engagement analysis on local government twitter through data mining analysis. Based on the concept of measuring citizen engagement from Haro-de-Rosario in 2018, this article analyzes three official twitter accounts of the Central Java provincial government, East Java province and West Java province. Data were collected by data mining with Scrape Storm software with measurement dimensions consisting of love, reply, retweet, tweet, and followers. The measurement results reveal that the level of citizen engagement varies widely, the highest value of citizen engagement is the account of the province of East Java (0.00068), and the second rank is the province of Central Java with a value of 0.00031 and the third rank is the province of West Java with a value of 0.00023. The design of public communication policies on social media should consider aspects of the level of citizen engagement as a benchmark for government efforts to increase public participation interest in managing local government.

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Section: Pendahuluanunclassified

Keterlibatan Warga Terhadap Akun Twitter Pemerintah Provinsi Jawa Tengah, Jawa Timur, Jawa Barat : Analisa Data Mining

Purwadi

Kismartini

Astuti

et al. 2021

j. gov. soc. politicol.

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“…Although there are some studies on Twitter in the public sector, the literature on Twitter in local governments is rather scarce (Anderson et al, 2015;Criado & Villodre,2018;Sobaci&Karkin,2013)andalmostnon-existentintheuseofTwitter on environmental issues (Hodges & Stocking, 2016;Shan et al, 2020). A study by Wukich and Steinberg (2013) analysed how the use of hashtags facilitates the disseminationofinformationduringextremeevents.Haro-de-Rosarioetal.…”

Section: Twitter As a Tool For Environmental Disclosure In The Public Sectormentioning

confidence: 99%

Environmental Disclosure as a Tool for Public Sector Legitimacy

Ponte

Perea

Bednárová

2020

International Journal of Public Administration in the Digital Age

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The purpose of this study is to measure the extent of Twitter environmental reporting by Andalusian municipalities (Spain) and identify the determinant factors of such a disclosure. Thus, factors such as population, geolocation, political signs, and sustainable commitments were analyzed under the legitimacy theory approach. The sample consisted of the official Twitter accounts of the 153 biggest local governments in Andalusia. The classification of the environmental tweets was based on a dictionary based on the GRI reporting standards for environmental disclosure, and a Twitter environmental disclosure index (TEDI) was developed. The results show that most of the local governments in Andalusia (77.78%) have an official Twitter account with different levels of audience, penetration, and activity. On the other hand, it was found that environmental disclosure is very low. However, municipalities with more surplus budget and municipalities with a greater number of sustainable commitments networks tend to report more on environmental issues through Twitter.

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“…There have been a number of studies on public sector social media use, including Twitter. Public sector Twitter studies have focused on the implementation process (Anderson et al , 2015; Gao and Lee, 2017; Feroz Khan et al , 2014; Ma, 2014; Mergel, 2016) and the public service benefits (Kavanaugh et al , 2012; Waters and Williams, 2011), at both the local level (Anderson et al , 2015; Kavanaugh et al , 2012; Ma, 2014; Sáez Martín et al , 2015; Gao and Lee, 2017; Bonsón et al , 2019) and the national level (Feroz Khan et al , 2014; Mergel, 2013).…”

Section: Introductionmentioning

confidence: 99%

Factors influencing tweet purposes and citizen engagement with municipal Twitter accounts

Stone

Can

2020

OIR

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PurposeThe purpose of this paper is to determine the demographic, resource and internal competition factors that influence both the level of citizen engagement provided by municipal Twitter accounts as well as the primary purposes for which those accounts are used.Design/methodology/approachThis research uses a mixed-methods approach. Twitter data were content analyzed and categorized according to their specific purposes (information dissemination, community building or calls to action). Twitter engagement was measured as an index variable constructed from prior research, and multiple regression was used to determine the factors which best predict both account engagement and tweet purposes.FindingsThe results show that two factors (a multiplatform approach and fiscal health) along with the interaction of those factors predict the level of Twitter-based citizen engagement. Median citizen age was found to significantly predict the percentage of municipal tweets with purposes of information dissemination and community building.Originality/valueThis study adds to the literature on public sector social media use by examining the purposes and practices of local government Twitter use, providing a context for examining how Twitter is employed by local governments for citizen engagement.

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Diffusion of innovation in the public sector: Twitter adoption by municipal police departments in the U.S.

Cited by 17 publications

References 47 publications

Keterlibatan Warga Terhadap Akun Twitter Pemerintah Provinsi Jawa Tengah, Jawa Timur, Jawa Barat : Analisa Data Mining

Keterlibatan Warga Terhadap Akun Twitter Pemerintah Provinsi Jawa Tengah, Jawa Timur, Jawa Barat : Analisa Data Mining

Environmental Disclosure as a Tool for Public Sector Legitimacy

Factors influencing tweet purposes and citizen engagement with municipal Twitter accounts

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